Help Desk Coordinator

Accessibility Coordinator (Temporary) Department: Student Academic Success Reports to: Director, Student Academic Success Work Schedule: 35 hours/week; on-campus (no remote or hybrid work). General Purpose The Accessibility Coordinator provides comprehensive disability support services that promote equitable access to MICA's academic, residential, and co-curricular experiences. The position reviews disability documentation, determines reasonable accommodations, and partners with students, faculty, and staff to ensure compliance with the Americans with Disabilities Act (ADA), Section 504, the Fair Housing Act (FHA), and other applicable laws. Summary of Essential Functions Review psychological, medical, and educational documentation to determine reasonable classroom and residential accommodations. Provide direct student service, including individual counseling addressing the impact of the disability on academic performance and assistance with accessing accommodations. Collaborate with the Director of Student Academic Success to use data-driven insights to identify retention issues related to accessibility and disability. Essential Duties & Responsibilities Conduct intake interviews and engage in the interactive process to identify disability-related barriers and determine appropriate academic and residential accommodations. Review and interpret psycho-educational and medical documentation to determine eligibility for academic and residential accommodations consistent with ADA, Section 504, and Fair Housing Act requirements. Maintain confidential and accurate student records, case notes, and documentation to ensure continuity of care. Authorize accommodations for students with disabilities; communicate accommodations to students, faculty, and academic advisors; make appropriate referrals. Provide individualized support, coaching, and referrals to students regarding disability-related concerns, self-advocacy, and effective use of accommodations. Assist students in accessing assistive technologies and other accessibility resources that support academic success. Collaborate with Studio Managers and other staff regarding physical barriers and safety protocols in specialized studio spaces. Serve as the primary institutional resource on ADA/Section 504/Fair Housing Act as related to the educational experience. Monitor the academic standing of students with accommodations and develop and implement appropriate plans for support; collect and interpret data. Work closely with other members of the Student Academic Success team and Writing Center staff to ensure support services are fully accessible and tailored to diverse learning profiles and act as a resource for academic advisors to support course selection and degree mapping, specifically tailored to the student’s accommodation needs. Provide intentional support and training to faculty for accessible pedagogical practices through Universal Design for Learning (UDL) and other appropriate approaches. Increase campus visibility through collaborative programming, classroom visits, and other engagement initiatives. Educate students regarding disability rights, accommodation processes, self-advocacy, and available campus resources. Promote awareness of accessibility services through outreach programs, workshops, and campus initiatives. Perform other related duties as assigned. Knowledge, Skills, and Abilities Knowledge of federal and state disability laws (ADA, 504, 508), student development theory, Universal Design for Learning (UDL). Expertise in interpreting complex psycho-educational and medical documentation. Proficiency in case management software (e.g., AIM, Maxient). Excellent written and verbal communication. Ability to train students, faculty, and staff on accessibility programs (e.g., Kurzweil). Navigate complex and changing situations for students and faculty. Exercise sound judgment while balancing legal compliance, institutional standards, and student needs. Manage multiple complex cases while maintaining confidentiality and attention to detail. Communicate effectively with diverse constituencies. Train faculty, staff, and students on accessibility practices, accommodations, assistive technology, and disability inclusion. Navigate sensitive situations with professionalism, empathy, and discretion. Interpret evolving legal requirements and apply them consistently in higher education settings. Minimum Qualifications Bachelor’s degree in special education, social work, psychology, or related field. 3–5 years of experience in disability services in a higher education setting. Preferred Qualifications Master’s Degree in Higher Education, Disability Studies, Special Education, Social Work, or related field. Experience in an art and design, studio-based, or other creative higher education environment. Teaching, faculty development, or instructional design experience. Conditions of Employment Satisfactory background check. May be required to work evenings and weekends. Physical Demands and Work Environment Physical demands: Occasionally stand, walk, sit, use hands to handle objects; may lift up to 15 pounds. Vision requirements: close, distance, color, peripheral, depth perception and ability to adjust focus. Work environment: Exposure to weather conditions and moderate to high noise level. EEO Statement MICA is committed to its policy of providing equal opportunity regardless of race, color, creed, national origin, religion, gender, sexual orientation, marital status, age, disability, or veteran status. MICA does not tolerate any form of sex discrimination, including sexual harassment or sexual violence. MICA provides reasonable accommodations to applicants with disabilities on a case‑by‑case basis. #J-18808-Ljbffr