Client Accounts Operations Lead - Pacific Time

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. Summary The Client Accounts Operations Lead works in collaboration with and in support of the firm’s strategic initiatives. This advanced level Legal Biller has analytical and job priority sequencing responsibilities, managing the firm’s top‑tier billing portfolios for high‑volume and high‑fee institutional and high‑profile clients and attorneys. The role includes process and gap analysis, customized training and mentoring, and providing a cohesive full‑cycle billing support solution to attorneys with complex domestic and international billing books. The Operations Lead may serve as a proxy for regional managers, provide temporary managerial support during absences, and represent the department in client meetings. Location This position can sit in our Palo Alto, San Francisco, Los Angeles, Phoenix, San Diego, or Seattle office and offers a hybrid work schedule. Responsibilities Provide temporary managerial support in the absence of designated regional managers. Serve as a subject‑matter expert to provide legal billing surge support for regional billing teams. Review data for accuracy, gather and submit accrual information based on client requirements. Research and resolve electronic billing rejections. Research client billing data and provide detailed analysis to attorneys and support staff. Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. Work across multiple teams within Legal Support Services and Accounting to provide streamlined billing and client account services. Analyze and prioritize responsibilities to maximize contribution to the larger billing organization, including process and gap analysis and customized training. Maintain accurate descriptions of all client billing requirements and update them as necessary. Interact with billing department stakeholders to understand business problems and define solution requirements. Analyze legal billing processes and systems, develop business cases, build metrics, and perform reporting. Create standardized department reports and identify opportunities for efficiency improvements. Support projects, report efforts, and liaise with project participants to ensure completion of tasks. Interface with IT and other departments to support cross‑functional project requirements, system testing, and requirements validation. For US clients: support the full billing cycle, review and edit pro‑formas, seek approvals for deferrals, write‑offs, and time transfers, field billing inquiries, and create and maintain complex monthly reporting. For global clients: coordinate and lead global client unified billing, manage global client account assignments, perform all full‑cycle billing functions, liaise with international attorneys and finance counterparts, track tickets, and generate global client LEDES files. Develop training programs to ensure consistent billing processes across the team. Finalize invoices and submit them directly to the client or provide them to attorneys for transmission to the client per approved exceptions. Serve as a point of escalation and quality analyst, supporting and coaching junior specialists. Desired Skills Advanced senior‑level Legal Biller experience. Excellent verbal and written communication and interpersonal skills. Advanced billing experience with a major law firm in a finance or billing assignment. Expert knowledge of direct billing or client accounts, including domestic, global, and e‑Billing for a law firm. Strong knowledge of the Aderant Legal Billing accounting system. Proficiency in e‑billing applications such as e‑Hub or Bill Blast. Team‑oriented, collaborative, and effective in a fast‑paced environment. Accurate proofreader with strong attention to detail. Ability to troubleshoot and resolve complex problems independently. Strong analytical skills and ability to recognize efficiency opportunities and coach others. Comfortable summarizing and communicating project scope and execution. Advanced Microsoft Excel skills, including Lookup and PivotTable functions. Organized, self‑starter capable of managing multiple concurrent projects and deadlines. Ability to prioritize assignments, provide backup billing support to multiple managers, and support dynamically assigned billing attorneys. Minimum Education High School Diploma. Preferred Education Bachelor’s degree in Business Administration, Accounting, Finance, or related field. Minimum Years Of Experience Five years of senior‑level legal billing experience managing a high‑volume billing portfolio in a fast‑paced, customer‑service, and business‑analysis environment. Essential Job Expectations While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to: Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner. Provide timely, accurate, and quality work product. Successfully meet deadlines, expectations, and perform work duties as required. Foster positive work relationships. Comply with all firm policies and practices. Engage in physical and sedentary activity as required. Ability to work under pressure and manage competing demands in a fast‑paced environment. Perform all other duties, tasks or projects as assigned. Physical Demands Sedentary work: Sedentary work involves sitting most of the time. Exerting up to 10 pounds of force occasionally or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Work Environment The selected individual may have the opportunity for a hybrid work arrangement comprised of remote and in‑office work, determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future. Disclaimer The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The duties, requirements, and expectations for this position may be modified at the firm’s discretion at any time. This job description does not change the at‑will nature of employment. Application Process Applicants must apply directly online. Agency applications will not be considered. No immigration sponsorship is available for this position. Accommodation Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. Compensation The firm’s expected hiring range for this position is $89,991–$143,088 per year, depending on the candidate’s geographic market location. The compensation offered is also dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications. A comprehensive benefits package is provided, including medical, dental, vision insurance and 401(k). DLA Piper is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr DLA Piper