North America Warranty Manager

Warranty Manager - NA As a Warranty Manager - NA on our team, you will lead regional WQE team and act as the quality customer liaison during warranty analysis process flow escalations. The warranty manager ensures timely response to customer field claims, structured problem solving, and systemic improvements to avoid recurrence. In your daily job you will: Lead all NA warranty activities for products from NA PML’s Warranty cost forecast, supervise COPQ Negotiate warranty costs with customers QS action item tracking and implementation Reduce warranty claims across products/customers Resource allocation based on workload Prepare and lead Yearly technical factor negotiations Initiate SWAT process when required Lead investigation and implement root cause for warranty returns Ensure attendance on Quality System audit in terms of warranty related item Close follow‑up of action and closure EDEC program follow‑up Participate in Warranty QTT global activities Synchronize with Warranty QTT global team on systematic improvement of warranty processes Communicate all of the team’s activities with your Competency Manager and other disciplines (Operations, Manufacturing Engineering, PC & L, etc.) as required Review documentation (procedures, reference documents, work instructions, etc.) Lead standardization on warranty procedures within IS segment Manage and recommend trainings for standard report updates Share audit results External and Internal Audit Reports and Corrective Actions to any nonconformances to be shared with the team Our goal is to learn from one another and implement best practices across the division Be prepared for global warranty QTT to share activities from your region QS Activities Best Practices Systemic Concerns Keep up‑to‑date on Quality Systems information Customer Specific Requirements (VDA field failure analysis, GS 95004, etc.) Core Tools (Weibull, Minitab, gate charts, etc.) Drive warranty and EDEC standards in America Assure work balance and development for WQE team Customer point of escalation for complex warranty claims Your Background Bachelor in EE or ME 10+ years of work experience in automotive industry (product, quality engineering) 3+ years of work experience in managerial roles Excellent communication skills Experience working/interacting with OEMs (Ford, GM, STLA) Demonstrable capability to manage complex quality crises Leadership and high-performance team development Strong problem‑solving capabilities Good stress‑tolerant and conflict‑management personality Weibull analysis experience Nice to Haves (Preferred Qualifications) Six Sigma Green/Black Belt System Reliability Modeling and Prediction Certified IATF auditor Understanding of PCB electronics design and assembly Familiarity with tools like Jira, E1NS, databases Your Benefits at Aptiv Private health care effective day 1 of employment Life and accident insurance Paid Time Off (Holidays, Vacation, and Parental leave) Relocation assistance may be available Learning and development opportunities Discount programs with various manufacturers and retailers Recognition for innovation and excellence Opportunities to give back to the community Tuition reimbursement Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr Aptiv