Benefits Coordinator - Level 1

Benefits Coordinator – Level 1 (Entry Level) Department: Benefits Reports To: COO Position Summary Consolidated Personnel Services (CPS), a leading Professional Employer Organization (PEO), is seeking a Level 1 Benefits Coordinator to support our Benefits Department. This is an entry-level role focused on accuracy, responsiveness, and foundational benefits administration tasks. The position is responsible for assisting with day-to-day benefits operations, data entry, and employee support while learning core systems and processes. Key Responsibilities Administrative & Data Support Enter and maintain employee benefits data in internal systems Process routine updates such as new hires, terminations, and changes Ensure documentation is complete and filed accurately Assist with tracking eligibility and enrollment information Employee & Client Support Respond to basic employee and client inquiries via phone and email Provide general guidance on benefits enrollment and coverage Escalate complex issues to Level 2 or Lead staff Maintain professional and timely communication standards Operational Support Assist with onboarding paperwork related to benefits enrollment Support open enrollment preparation and execution Help coordinate documentation with carriers and vendors Perform general clerical tasks (data entry, document processing, tracking logs) Department Support Follow established SOPs and workflows with a focus on accuracy over speed Support team members with administrative tasks as needed Maintain compliance with internal processes and guidelines Level 1 Role Definition at CPS This role is classified as a Level 1 / Individual Contributor , meaning: Focus is on task execution and accuracy (not decision-making) Work is performed under direct supervision Responsible for own output only , not cross-department coordination Growth Path This role is designed as a development pipeline position : Level 1 → Level 2 Benefits Coordinator → Lead/Advisor roles Progression based on accuracy, independence, and system mastery Why Join CPS 30+ years in business supporting 5,000+ employees Structured training and clear career paths Strong focus on Accuracy, Reliability, and Collaboration Qualifications Required High school diploma or equivalent Strong attention to detail and accuracy Basic computer skills (Excel, Outlook, data entry systems) Ability to manage multiple tasks in a structured environment Strong communication and customer service skills Preferred 1+ years of administrative or customer service experience Experience in HR, payroll, or benefits (preferred but not required) Familiarity with insurance or PEO environments Core Competencies Accuracy & Reliability – Consistent, error‑free work and strong attention to detail Ownership & Judgment – Ability to work independently and elevate issues appropriately Analytical Thinking – Identify root causes, not just symptoms Collaboration – Partner effectively across departments Continuous Improvement – Suggest process and reporting enhancements Performance Expectations Maintains high accuracy in data entry and documentation Responds to emails/calls within expected timeframes Follows processes consistently with minimal errors Demonstrates reliability and willingness to learn Escalates appropriately rather than guessing Work Environment Full‑time in office position based in Phoenix, with occasional travel to client locations as needed. A collaborative team environment with a focus on client service and professional development. Performance‑based growth and advancement opportunities Competitive salary based on experience (aligned with CPS leveling structure) Benefits 401(k) with matching Health Insurance Dental Insurance Vision Insurance Health Savings Account STD, LTD, GTL Paid time off. Hybrid Schedule (after 90 days) Consolidated Personnel Services Inc. is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr