Business Development Associate (M-F, 8a-5p)

Job Description

Job Description

This is a full-time, salaried, exempt position
Schedule: Monday-Friday, 8am-5pm
Travel required within our service area including but not limited to: Forsyth County, western Guilford County, and Northern Davidson County.

This position’s primary responsibility is to educate and promote Hospice of the Piedmont and its programs to the long-term care community, provider offices, other targeted referral sources, and the community at large. This position develops and implements results-oriented, innovative education, customer service, account management and marketing strategies within the community to promote timely, appropriate patient referrals and excellence in end-of-life care. The associate is a key component of the agency’s marketing program and initiative under the direction of the Director, Business Development and in full compliance with all regulatory requirements and accepted standards of practice.

Essential Duties

• Establishes and maintains on-going contact, trust, and rapport with long-term care facilities, assigned physicians, senior centers, and other community referral sources to cultivate growth of all agency services.
• Builds and manages a pipeline of prospective referral relationships to consistently grow admissions volume.
• Troubleshoots and resolves any barriers or concerns raised by referral sources regarding the admissions process.
• Promotes hospice and palliative care and freely communicates the benefits and qualifications for all agency services.
• Plans and implements educational in-services, workshops, and seminars for referral sources, including participation in health fairs, resident care activities, and other outreach opportunities.
• Assists in the development of the annual marketing plan, development of marketing materials targeted to referral sources and coordination or marketing activities

Requirements

• BA in Marketing, Business, Healthcare Administration, Communications or related field preferred; High School Diploma or GED with directly related experience will be considered.
• Minimum of 1–3 years of experience in business development, sales, healthcare marketing, community outreach, or a related field.
• Flexibility for occasional evening/weekend events (community outreach, health fairs, education sessions)

Here is what our employees have to say about working here:

• This is the best organization I have ever worked for. What makes it stand out the most is the culture of trust and understanding created by senior leadership, which filters down to every level of the organization and provides a safe environment for everyone to do and be their best.
• We are the best because we are encouraged to be the best.
• Everyone who works here is focused on the mission of providing the best end of life care possible. This includes not just the clinical staff but also the support staff who are made to feel a part of the team.
• This organization is one of a kind. From the top to the bottom, there is respect, integrity, and kindness. Our leaders lead by example.
• Employees are put first along with a balance for what will ensure a healthy organization.

Are you a good fit for this role? Here are some things we find very valuable..

• Knowledge or the ability to become knowledgeable of the hospice philosophy of care
• Superior interpersonal and customer service skills
• Self-starter, intuitiveness to be aware of what residents need and to respond quickly
• Confident in leading activities such as bingo/gardening activities, etc.
• Organizational skills with the ability to prioritize, plan and execute a variety of tasks with attention to detail.
• Must be effective at public speaking and have the ability to author lucid and grammatically correct written copy according to style and format requirements
• Ability to maintain positive working relationships and courteous interaction with the public
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software
• Ability to work independently and in a team environment