Customer Service Specialist

Job Description

Job Description

Temp-to-Perm Customer Service Specialist

Location: Melville, NY

Schedule: Monday-Friday, Full-Time Onsite
Hours: 8:45 AM - 5:00 PM (1-Hour Lunch)
Pay Rate: $24/hr

Position Summary:

The Customer Service Specialist is responsible for supporting customer accounts through effective communication, accurate order processing, and proactive problem resolution. This role serves as a liaison between customers, sales representatives, suppliers, and internal departments to ensure efficient order management and customer satisfaction.

Responsibilities include processing customer purchase orders, managing customer inquiries and requests, maintaining accurate documentation, and providing daily communication support to sales representatives. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while maintaining a professional and customer-focused approach.

Key Responsibilities:

Customer Service & Issue Resolution

• Respond promptly to customer inquiries, requests, and concerns.
• Coordinate resolution of shipment, delivery, inventory, and product-related issues.
• Collaborate with suppliers, warehouse personnel, accounting, and internal teams to resolve customer concerns efficiently.
• Provide exceptional customer support through phone and email communication.

Order Processing & Documentation

• Process and monitor customer purchase orders.
• Maintain organized customer files and correspondence records.
• Track purchase orders against inventory requirements and contracts.
• Generate customer communications and maintain accurate records of customer interactions.

Sales Support

• Assist with customer requests, product information, pricing support, vendor updates, and special projects.
• Communicate customer activity and pending issues to internal stakeholders.
• Support the overall sales process by ensuring timely and accurate customer information.

Administrative & Team Support

• Provide backup support for team members during absences.
• Assist with process improvement initiatives to increase efficiency and customer responsiveness.
• Perform additional administrative and customer service duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Previous customer service, order entry, or administrative support experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience with order entry or ERP systems such as Sage 100 is a plus.
• Excellent organizational, multitasking, and problem-solving skills.
• Strong attention to detail and follow-through.
• Ability to maintain a professional demeanor and work effectively in a fast-paced environment.

Pay Details: $24.00 per hour

Search managed by: Clare Rant

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.