Account Manager

Account ManagerThe Account Manager will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.ResponsibilitiesDevelop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfactionCollaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goalsCoordinate with internal departments to ensure the timely and effective delivery of services to clientsMonitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvementPrepare and present regular reports to clients, summarizing service performance, achievements, and recommendationsResolve client inquiries, concerns, and issues promptly and professionallyCollaborate with the sales team to identify upsell and cross-sell opportunities within existing client accountsEnsuring each position is covered and all requirements of the contract are metMaintaining accurate timekeeping for payroll purposesAssisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required formsEnsuring all incoming staff members have on-the-job trainingCommunicating with airlines and other customers to provide exceptional customer serviceEnsure staff is meeting safety standardsCounseling, Coaching and Participating in Disciplinary ActionsDemonstrate regular, predictable attendance at job locationPerform any additional duties as assigned by managementQualifications18 years of age or olderEligible to work in the United StatesMust have a valid state-issued driver's license with an acceptable driving recordCommunicate effectively in English (reading, writing, speaking)Bilingual in English/Spanish a plus2 Years of Customer Management or Sales ExperienceKnowledge of the Aviation IndustryIntermediate/Highly proficient Word, Excel, PowerPoint, OutlookAbility to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile DevicesEffectively communicate with colleagues and clients, both in-person and through electronic meansPass a background check and drug screenEligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidaysMust be flexible to work extended hours on occasion to support our field operationsTo perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.Physical Activity/Working Conditions May Include:Ability to lift up to 25 poundsPosition is generally sedentary, sitting for long periods of timeBe able to hear and respond to the spoken voice and to audible alarmsTasks may involve repetitive motions of the arms, wrists, hands and/or fingersSpecific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.