Billing Coordinator

Position Summary

The Billing Coordinator is responsible for supporting the organization’s revenue cycle by managing patient collections, tracking outstanding payments, coordinating with the organization’s third-party billing company, and ensuring billing-related issues are identified and resolved timely.

This position serves as the primary internal liaison between the organization and its third-party billing partner and is responsible for maintaining visibility into outstanding authorizations, payments, insurance discrepancies, coordination of benefits (COB) issues, and other items that may delay or impact reimbursement.

Location:

Remote

Job Type:

Part-time 15-20 hours a week

Hourly Rate:

• $25-$30 per hour depending on experience

Key Responsibilities

• Manage patient balance collections, including outstanding deductibles, copays, coinsurance, and other patient financial responsibilities.

• Track and coordinate collection of pay-to-patient insurance payments/checks, including communication with patients and documentation of collection efforts.

• Maintain accurate tracking of outstanding patient balances and provide regular collection status updates.

• Serve as the primary internal point of contact for the organization's third-party billing company.

• Track and follow up on pending authorizations and escalate authorization issues that could impact reimbursement.

• Coordinate resolution of Coordination of Benefits (COB) issues with patients and the billing company.

• Track and assist with resolving insurance discrepancies, including coverage issues, terminations, incorrect insurance information, and other payer-related issues.

• Monitor outstanding or delayed insurance payments and coordinate follow-up with the billing company when expected payments have not been received.

• Maintain organized tracking of unresolved billing and insurance items to ensure appropriate follow-up and closure.

• Review and reconcile invoices from the third-party billing company against payments received and applicable contractual billing fees.

• Identify discrepancies between reported collections, actual payments received, and third-party billing invoices and coordinate resolution.

• Assist Finance and leadership with monthly reconciliation and revenue-cycle reporting.

• Maintain clear documentation of collection efforts, outstanding issues, resolutions, and escalations.

• Protect patient financial and health information in accordance with HIPAA and organizational policies.

• Perform other revenue-cycle and billing coordination responsibilities as assigned.

Qualifications

• 2+ years of experience in healthcare billing, revenue cycle, collections, or a related healthcare administrative role preferred.

• Behavioral health or substance use disorder treatment experience strongly preferred.

• Familiarity with commercial insurance, authorizations, COB requirements, patient responsibility, and insurance reimbursement processes.

• Experience working with third-party billing or revenue-cycle vendors preferred.

• Strong Excel, reconciliation, tracking, and organizational skills.

• Strong written and verbal communication skills, including the ability to communicate professionally with patients regarding outstanding financial obligations.

• High attention to detail and ability to manage multiple outstanding items through resolution.

Key Performance Expectations

Success in this position will be measured by timely collection of patient balances and pay-to-patient payments, reduction of unresolved billing and insurance issues, timely follow-up on pending authorizations and COBs, accurate reconciliation of billing-company invoices, and consistent communication with Finance, leadership, and the third-party billing partner.