Installation Specialist

Ferguson Job Posting

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

This is a remote role that will support the IN/OH region. Our ideal candidate must be in EST time zone, preferably within easy commuting distance of locations in Fort Wayne, IN.

Responsibilities

1. Assisting clients via telephone, diagnosing problems using tools, fixing or replacing parts
2. Servicing various types of packaging equipment, and promoting company services.
3. Maintain up to date product knowledge and industry trends
4. Implement and maintain company directives and policies
5. Installing, maintaining, and repairing equipment.
6. Troubleshooting and identifying issues.
7. Providing technical support and guidance to customers.
8. Documenting services performed and customer interactions.
9. Traveling to customer locations.
10. Adaptability and safety awareness.
11. Specific duties can vary based on the industry and equipment.

Qualifications

• Prior experience working in Industrial Packaging preferred
• Proven understanding of technical software
• Prior experience in MRO
• Outstanding analytical and problem-solving skills
• Excellent verbal and written communication skills
• High regard for quality assurance and customer service
• Strong interpersonal and time-management skills

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!