Vice President Operations

Job Description

Vice President of Operations

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SALT — Bill My Bnk & Alleaves

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Remote or Hybrid — Miami, FL Headquarters or Remote with Required Travel to Miami HQ | Full-Time, Executive Leadership

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SALT is looking for a Vice President of Operations to serve as the primary operating executive across our portfolio of brands — Payments, POS, and ACH. This is a senior executive role for someone who thrives on owning end-to-end operational strategy across multiple products and business lines in a fast-moving fintech and software ecosystem.

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About the Role

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The Vice President of Operations is a senior executive leader responsible for owning and executing the end-to-end operational strategy across SALT's portfolio of brands, including Bill My Bnk and Alleaves. This role elevates operational leadership beyond a single-brand mandate, directing operations, customer experience, financial workflows, and internal enablement across multiple products and business lines that together make up SALT's payments and software ecosystem.

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Reporting directly to the President/CEO, this role serves as the primary operating executive for the SALT portfolio, accountable for day-to-day execution and long-range operational strategy across Bill My Bnk and Alleaves. The VP of Operations will work cross-functionally with Engineering, Customer Support, Sales, Finance, Legal/Compliance, and Marketing to ensure each brand is scalable, resilient, and prepared for sustained growth, while driving consistency and shared operational infrastructure across the portfolio.

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Because this role has operational proximity to cardholder data flows, merchant settlement processes, and customer information systems, it carries information security, confidentiality, and access-management responsibilities consistent with NACHA, SOC 2 and PCI DSS control environments.

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Company Website:

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Key Responsibilities

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Portfolio Operational Leadership

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• Own all day-to-day operational functions across Bill My Bnk and Alleaves, including merchant/customer onboarding, account activation, support readiness, settlement coordination, and exception handling.
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• Develop, document, and maintain scalable operational workflows, SOPs, and internal controls that support growth across multiple brands while minimizing risk and duplicated effort.
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• Serve as the senior operational decision-maker across the portfolio, ensuring timely resolution of issues and alignment with executive priorities for each brand.
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• Identify opportunities to standardize and share operational infrastructure, tooling, and processes across Bill My Bnk, Alleaves, and future SALT business lines.
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Go-To-Market Execution & Readiness

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• Lead operational readiness for product launches and market expansion across Bill My Bnk and Alleaves, including internal enablement, customer-facing workflows, and post-activation support models.
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• Partner closely with Sales, Revenue, and Marketing across each brand to ensure operational alignment with go-to-market strategy and customer/merchant acquisition efforts.
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• Support key customer and partner conversations where operational credibility and industry expertise are required to close and activate accounts.
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Financial & Performance Management

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• Oversee operational financial performance across the portfolio, including cost controls, margin optimization, and unit economics for each brand.
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• Partner with Finance to support accurate forecasting, reconciliation, reporting, and performance analysis for Bill My Bnk and Alleaves operations.
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• Identify and address operational inefficiencies that negatively impact margin, customer experience, or scalability, across and within each brand.
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Cross-Functional & Cross-Brand Leadership

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• Collaborate closely with Engineering and Product teams to ensure operational requirements are reflected in system design, dashboards, and tooling across Bill My Bnk and Alleaves.
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• Work with Customer Support leadership to ensure service levels, escalation paths, and satisfaction targets are met for each brand's customer base.
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• Coordinate with Legal and Compliance to ensure operational practices across the portfolio align with regulatory, banking, cannabis-industry, and contractual obligations.
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• Represent Operations in executive and cross-portfolio planning, bringing a consistent operational lens to decisions affecting multiple SALT brands.
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Scalability & Continuous Improvement

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• Design operational systems that scale efficiently as transaction volume, merchant/customer count, and product complexity increase across Bill My Bnk and Alleaves.
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• Implement KPI-driven management practices to monitor performance and drive continuous improvement across each brand and the portfolio as a whole.
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• Prepare Bill My Bnk and Alleaves for future growth phases, including expanded product offerings, new verticals, and increased transaction/customer throughput.
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Qualifications

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Required

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• Minimum 8+ years of experience in cannabis, payments, fintech, ACH, banking, SaaS, or alternative payment solutions, including senior leadership experience.
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• Demonstrated experience launching, operating, and scaling more than one financial services, payments, or software product, ideally across multiple brands or business units.
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• Strong understanding of money movement, settlement flows, merchant/customer onboarding, and transaction-based or subscription-based revenue models.
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• Working knowledge of NACHA, SOC 2 and PCI DSS control environments, or demonstrated ability to quickly operate within a regulated compliance framework.
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• Proven ability to operate in fast-moving, high-growth environments with limited ambiguity, and to prioritize across competing brand needs.
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• Strong analytical, organizational, and problem-solving skills, with the ability to manage complexity across multiple business lines simultaneously.
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• Executive-level communication skills with the ability to work directly with senior leadership and represent Operations at the executive table.
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Preferred

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• Experience operating within regulated or high-risk industries, including cannabis-adjacent or specialty payments (directly relevant to Bill My Bnk and Alleaves).
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• Prior experience supporting NACHA, SOC 2 Type II or PCI DSS audit cycles, including control testing and evidence preparation.
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• Background working with both startup-stage and scaling fintech or SaaS organizations, including multi-brand or holding-company structures.
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• Experience partnering closely with sales, revenue, and marketing teams during product launches across more than one product line.
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• Familiarity with CRM, merchant/customer portals, POS platforms, and operational analytics platforms.
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Core Competencies

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• Executive Operational Leadership & Execution
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• Multi-Brand / Portfolio Management
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• Go-To-Market Enablement
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• Financial & Analytical Acumen
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• Cross-Functional Collaboration
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• Process Design & Optimization
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• Risk Awareness & Compliance Discipline (SOC 2 / PCI DSS)
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• Strategic Thinking with Hands-On Execution
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• Accountability, Ownership & Integrity
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