Hotel Assistant General Manager

DESCRIPTION

To drive the overall success of the hotel through strong leadership. The AGM is responsible for meeting or exceeding the revenue and profit goals of the hotel as well as ensuring all brand standards for quality and service are met. This position assists the General Manager to help oversee and manage all aspects of the daily hotel operations by creating a positive and friendly atmosphere and leads the team by setting the standard and example for the rest of the team to follow.


Essential Job Functions:

Customer Focus:

• Is 100% focused to customer satisfaction

• Responds to all customer calls/emails/requests the day they are received

• Works with all team members to proactively be ready for our guests through effective daily meetings, room inspections, reviewing front desk reports, etc.


• Is visible to guests during peak check in/out times, peak breakfast times, etc. to ensure all interactions between customers and associates are positive

Employee Focus:

• Communicates effectively with all team members and ensures daily meetings are effective and fun for the staff

• Ensures all hotel staff, including new associates are properly trained in accordance with both hotel and brand standards

• Celebrates team member success and communicate results to all team members

• Participate with the annual engagement survey and ensure all employees have the opportunity to participate

• Holds employees accountable to all hotel policies and procedures

Financial Results:

• Achieve budgeted revenue and profit goals

• Accurately submits payroll ensuring employee checks are correct

• Oversees all accounting procedures and controls and ensures tight control procedures are in place. Employees are held accountable and trained when necessary

• Completes the hotel profit tool weekly and submits when due

• Completes the month end checklist

• Oversees all accounts receivables and ensures all A/R is collected on

• Ensures payables are processed weekly in accordance with company procedures

• Maintains all appropriate PAR levels and that ordering in all departments is done based on the established PAR levels

Sales:

• Ensures on property sales efforts are in place and used to help drive the sales results

• Maintains a good working relationship with the competitor hotels to help drive leads

Operations:

• Effectively manages all recruiting, selection, orientation, training, and performance planning

• Maintains accurate employee files in both docdockit.com and on property that are secured at all times and that comply with all local and federal laws and regulations

• Administers all hotel policies and procedures

• Is "Hands On" and jumps in any area to assist employees

• Maintains all required certifications

• Inspects rooms and public areas on a daily basis

• Recognizes and corrects any safety or security hazards

• Ensures all required inspections, tests, and certifications are completed when due

• Oversees scheduling of all employees to ensure all required shifts are covered and with in budgeted labor guidelines

• Ensures all required documentation is available and completed as required

• Works to ensure all rooms are in service and all equipment is working order

• Makes sure there is a strong GCPM program in place and that all rooms and equipment are maintained properly


Benefits:

• Medical / Dental / Vision / Short Term Disability

• Vacation and Holiday Pay

• Paid time off (PTO) to help you balance your personal and work life

• Competitive Pay

• Friendly and team-focused environment

• Access to pay early

• Employee Purchasing Assistance Program

• Employee hotel room discounts

• Opportunity for advancement

REQUIREMENTS

• Prior hotel experience is required
• ability to speak fluent Spanish preferred
• Must be able to work nights, weekends, and holidays as necessary

SpringHill Suites by Marriott redefines travel with stylish, spacious suites designed for the modern traveler who values comfort and functionality. Whether you're traveling for business or leisure, SpringHill Suites offers a seamless blend of thoughtful design and everyday convenience-from separate areas for sleeping, working, and relaxing to complimentary breakfast, Wi-Fi, and 24/7 access to fitness and business centers. With a commitment to warm hospitality and smart amenities, SpringHill Suites helps guests feel refreshed, connected, and inspired-no matter where the journey takes them.

This hotel is operated by Propel Management LLC, an award-winning hotel owner and approved third party operator of both independent and branded hotels. Based in San Antonio Texas, we currently operate hotels in both Texas and Colorado