BILLING & AUDIT REPRESENTATIVE

Job Description

Job Description

ABOUT US:

U.S. Multimodal Group (USMMG) is a company that specializes in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector.

Alliance Shippers, Inc. offers comprehensive logistics solutions, including temperature control, intermodal, oceans and air transportation, over-the-road and freight brokerage. Our award-winning service matches the best talent, technology and transportation options to our customers’ exact needs. Alliance Shippers, Inc. operates as a subsidiary of U.S. Multimodal Group (USMMG).

Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify, and a background check is required.

JOB SUMMARY:

We are seeking a detail-oriented and organized Billing & Audit Representative to join our team. This role is responsible for reviewing, auditing, and processing billing transactions to ensure accuracy, compliance, and timely invoicing. The ideal candidate will have strong analytical skills, a commitment to accuracy, and the ability to work collaboratively with internal teams and customers.

Key Responsibilities:

Accessorial Management

• Manage all transportation-related accessorial charges, including detention, layover, driver assist, lumper fees, stop-offs, re-delivery fees, fuel surcharges, and other supplemental transportation costs.
• Review, validate, and approve accessorial invoices and billing requests.
• Ensure accessorial charges comply with customer contracts, carrier agreements, and company policies.
• Resolve discrepancies and disputes related to accessorial charges.

Financial Analysis & Reporting

• Monitor accessorial spend and identify cost-saving opportunities.
• Develop and maintain reporting dashboards to track trends, KPIs, and financial performance.
• Conduct root-cause analyses for recurring accessorial expenses.
• Provide recommendations to leadership on cost-containment initiatives.

Carrier & Customer Management

• Serve as the primary point of contact for accessorial-related issues with carriers and customers.
• Negotiate and audit accessorial charges to ensure accuracy and fairness.
• Maintain positive working relationships with transportation providers and internal stakeholders.
• Support contract negotiations by providing historical accessorial data and insights.

Process Improvement

• Identify opportunities to improve operational processes that drive accessorial costs.
• Develop standard operating procedures (SOPs) for managing and approving accessorial charges.
• Collaborate with Operations, Finance, Customer Service, and Transportation teams to improve efficiencies.
• Implement process improvements and technology solutions to automate workflows and reporting.

Compliance & Documentation

• Maintain accurate records of all approved accessorial charges and supporting documentation.
• Ensure compliance with company policies, transportation regulations, and customer requirements.
• Support internal and external audits related to transportation and billing activities.

Qualifications:

Required

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Finance, or a related field; equivalent experience may be considered.
• 3–7 years of experience in transportation, logistics, freight operations, carrier management, or accessorial billing.
• Strong understanding of transportation and logistics operations.
• Experience managing carrier relationships and cost-control initiatives.
• Proficiency with Transportation Management Systems (TMS), ERP systems, and Microsoft Office Suite, particularly Excel.
• Strong analytical, problem-solving, and negotiation skills.

Preferred

• Experience in freight brokerage, third-party logistics (3PL), or carrier operations.
• Knowledge of freight auditing and payment systems.
• Lean, Six Sigma, or continuous improvement experience.
• Advanced Excel, Power BI, Tableau, or data analytics experience.

WHAT WE OFFER:

• Offering a competitive salary (based on experience).
• Competitive commission plan.
• Benefits include PTO, Paid Holidays, medical, dental, and vision options (other elections available).
• Company paid Life Insurance and Long-term disability
• Company offers a 401(k) program with company match for eligible employees.
  
• Opportunities for career advancement and continued professional development.
• A dynamic, exciting, and mission-driven work environment.
  

Equal Opportunity Statement:

U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.