Coordinator of Academic Advising

Coordinator of Academic Advising

Job Title - Coordinator of Academic Advising

The Coordinator of Academic Advising supports the daily operations of the Office of Academic Advising and fosters a welcoming, student-centered environment for those seeking academic guidance and support. This position oversees front-office functions, supervises student employees, manages scheduling and communications, and provides support for advising initiatives and office projects. By connecting students with appropriate advising resources and assisting Student Success Coaches, the Coordinator helps deliver a cohesive advising experience that promotes student success and timely academic progress.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Front desk and visitor services: Serve as the primary front-office contact for Academic Advising at California Baptist University (CBU) by welcoming and assisting students, faculty, staff, and visitors seeking information or services, while fostering a friendly, supportive, and professional environment.
• Communication management: Answer, screen, and route telephone calls and electronic communications; respond to general inquiries regarding Academic Advising services, policies, and procedures; and support advising communications through website updates, social media content, and other public-facing messaging that promotes advising resources and services.
• Appointment scheduling and calendar coordination: Coordinate appointment scheduling for Student Success Coaches by maintaining advising calendars and assisting students with setting up advising appointments.
• Student connection and resource referral: Support student retention efforts by connecting students with appropriate advising resources, identifying individuals who may need additional support, and facilitating timely referrals and follow-up as appropriate.
• Advising and registration support: Assist students with general advising and registration-related questions, including course enrollment processes, and direct them to appropriate academic resources or staff when needed.
• Student worker supervision: Supervise student employees by coordinating schedules, assigning duties, monitoring workflow, and supporting training and professional development.
• Office operations and administrative coordination: Coordinate daily office operations and administrative functions, including managing correspondence, maintaining records, preparing routine communications, and ensuring accurate, organized documentation and files.
• Event and initiative support: Assist with the planning and coordination of advising events, workshops, training sessions, outreach initiatives, and projects that support student engagement and the work of Student Success Coaches.
• Operational support and special projects: Support advising leadership through data tracking and reporting, maintaining office resources and supplies, and contributing to special projects or additional operational needs as assigned.
• Leadership and cross-unit support: Provide ongoing operational and administrative support to advising leadership and contribute to initiatives that strengthen Academic Advising and collaboration with the Office of Student Success.

Supervisory Responsibilities - This position supervises and provides ongoing guidance to student workers, including scheduling, task assignment, workflow oversight, and support for training and professional development.

Other Knowledge Skills and Abilities - To perform this position successfully, an individual must be able to effectively carry out all essential duties. The following requirements outline the knowledge, skills, and abilities needed for the role:

• Demonstrated commitment to living out and upholding the University's Christ-centered mission and values.
• Ability to plan, organize, and coordinate multiple projects simultaneously.
• Ability to exercise sound independent judgment while managing and maintaining confidential information.
• Proficiency in the use of personal computers and standard office software applications.
• Working knowledge of business English, basic arithmetic, and general office methods, procedures, and practices.
• Ability to read and write at a level appropriate for the duties and responsibilities of the position.
• Ability to gather data, compile information, and prepare reports.
• Strong organizational skills with exceptional attention to detail.
• Excellent telephone etiquette and demonstrated experience handling calls and inquiries.
• Strong interpersonal and communication skills, with the ability to work effectively with a diverse faculty, staff, and student population.

Physical Demands: The physical demands described are representative of those required to successfully perform the essential functions of this position. The role requires sufficient hand, arm, and finger dexterity to operate a computer keyboard and other standard office equipment. Visual acuity is necessary to read text and numerical data, and the ability to speak and hear effectively is required to communicate in person and by telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Work Environment: The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this position. Work is primarily performed in a typical indoor office environment with moderate noise levels and minimal exposure to health or safety hazards.

Education and/or Experience - High school diploma or General Education Degree (GED) required; and one to two years of related experience and/or training; or an equivalent combination of education and experience.