Medical Scheduler

Job Description

Job Description

We are looking for a Medical Scheduler to support a busy healthcare operation. This Long-term Contract position is ideal for someone who thrives in a fast-moving call center setting and can manage appointment coordination with accuracy and care. The person in this role will help patients and partners stay informed while ensuring scheduling, transportation, and document workflows are handled efficiently.

Responsibilities:
• Arrange patient appointments with outside vendors and confirm scheduling details in a timely manner.
• Coordinate transportation services to help patients arrive for scheduled visits and related care needs.
• Manage a high volume of inbound and outbound calls while delivering attentive customer support.
• Communicate with patients and external contacts to provide updates, gather needed information, and resolve scheduling issues.
• Review medical records for accuracy by applying proper naming standards and routing documents to the correct locations.
• Organize and assign incoming documentation so records remain complete, accessible, and properly categorized.
• Maintain accurate patient demographic and appointment information within scheduling workflows.
• Support daily dispatching and coordination activities to keep appointments and related services running smoothly.• Previous experience in medical scheduling, patient appointment coordination, or a similar healthcare support role.
• Strong background in customer service or dispatching, particularly in a high-volume phone-based environment.
• High level of attention to detail when entering information, handling records, and managing multiple tasks.
• Ability to communicate clearly and professionally with patients, vendors, and transportation providers.
• Familiarity with patient demographics, appointment scheduling processes, and patient contact procedures.
• Comfortable working in a fast-paced setting with changing priorities throughout the day.
• Experience supporting medical records tasks, including document naming, assignment, and organization.