Commercial Roofing Service Manager

Job Description

Job Description

Service Director – Commercial Roofing

Position Overview

We are seeking a proven Service Director to lead and elevate our Commercial Roofing Service Division across multiple branches. This senior leadership role is responsible for driving profitability, operational excellence, safety compliance, and exceptional customer experiences. The ideal candidate brings strong industry knowledge, financial acumen, and the ability to build and lead high-performing teams.

Key Responsibilities

Leadership & Department Oversight

• Lead all service operations, including repairs, emergency response, and preventative maintenance programs.

• Provide direct leadership to Service Coordinators, Service Supervisors, and field service teams.

• Establish and manage performance goals, revenue targets, and KPIs for the service division.

• Develop, implement, and continuously improve standard operating procedures to enhance efficiency and consistency.

• Ensure full compliance with manufacturer requirements, OSHA regulations, and internal safety and quality standards.

Financial & Strategic Management

• Drive service department profitability through pricing strategy, margin control, and operational optimization.

• Review job costing, financial reports, and performance metrics to identify trends and opportunities.

• Prepare and present detailed operational and financial reports to executive leadership.

• Forecast revenue, backlog, staffing needs, and resource allocation.

• Manage departmental budgets and cost controls.

Customer Relations & Business Growth

• Build and maintain strong relationships with national accounts, property managers, REITs, and facility leaders.

• Oversee all service-related sales efforts, proposals, and maintenance agreements.

• Partner with Sales and Marketing to expand and strengthen preventative maintenance programs.

• Ensure outstanding customer satisfaction through proactive communication and responsive service delivery.

Operational Excellence

• Oversee scheduling, dispatching, and workforce planning to maximize efficiency and responsiveness.

• Ensure rapid and effective response to leaks, emergencies, and priority service calls.

• Audit field documentation, reporting, and photo logs for accuracy and quality.

• Foster strong collaboration between service, project management, and accounting teams.

Team Development & Culture

• Recruit, train, and mentor service leadership and field personnel.

• Lead regular team meetings, performance reviews, and continuous improvement initiatives.

• Promote a culture of accountability, safety, professionalism, and customer-first service.

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