Operations Supervisor

Location: Newville, PA

Department: OUTBOUND 3PL Fulfillment

Shifts (2)

• Friday, Saturday, Sunday – 12:00pm – 12:00am
• Monday – Thursday – 12:00pm – 10:30pm

Salary: $55,000/year - $63,000/year

The Operations Supervisor (Ops Support) is a frontline operations specialist and subject matter expert responsible for execution continuity, issue resolution, and process improvement within an assigned department in the operation. This is a dedicated individual contributor role embedded within a high volume, 3PL client environment. Rather than managing a team, this role owns the floor-level work of identifying gaps, tracking down root causes, and ensuring nothing falls through the cracks, particularly during shift transitions and peak outbound activity.

This role continuously evaluates processes and results, identifying opportunities to improve service, efficiency, and cost. The Supervisor recommends and implements changes to optimize workflows, balance labor, and respond to shifting business needs. They closely monitor daily schedules and proactively adjust staffing, work assignments, and routes based on volume and priority.

Core responsibilities may include coordinating, overseeing, and at times performing activities related to receipt, storage, order fulfillment, loading, and/or delivery of inventory to ensure accurate, timely, and efficient operations.

Primary Responsibilities:

Operations Management:

• Serve as the dedicated outbound operations specialist, monitoring workflow execution, identifying processing gaps, and driving resolution in real time.
• Monitor and record productivity and accuracy for the assigned area, ensuring operational goals and service levels are met.
• As needed, perform hands-on operational tasks such as receipt, storage, order fulfillment, loading, and/or delivery of product.
• Own shift transition continuity - ensuring open tasks, unresolved issues, and in-progress work are documented, handed off, and followed through to completion.
• Research and resolve operational discrepancies, service failures, and process breakdowns by working across internal teams and client stakeholders to identify root cause and corrective action.

Cross-Functional Collaboration:

• Partner with shift managers, operations leadership, and client-facing teams to surface recurring issues and support process improvement initiatives.
• Communicate findings and recommendations clearly to leadership and contribute to ongoing operational development for the assigned account.

Safety & Compliance:

• Promote and enforce a strong culture of safety, ensuring compliance with all safety regulations, SOPs, and company policies.
• Conduct regular safety audits and provide ongoing safety training and reinforcement for associates.

Customer & Business Support:

• Maintain strong relationships with internal and external customers.
• May visit external customers to proactively identify potential business opportunities and/or conduct carrier reviews.

Other Responsibilities:

• Perform other duties and responsibilities as assigned to support business needs and organizational objectives.

Education and Experience:

• Level of Formal Education: High School diploma or equivalent, Bachelors preferred
• Area of Study: Experience in a production, logistics, transportation, or business-to-business distribution facility.
• Minimum Years of Experience: 2
• Type of Experience: Distribution, Transportation, or Operations preferred.
• Special Certifications: Black Belt certifications in 5s or Dale Carnegie courses preferred
• Technical Competencies & Information Systems: Microsoft Office

Skills & Abilities:

• Strong communication and leadership skills, strong knowledge of warehouse and/or transportation operations and procedures, proven decision-making capabilities.
• Ability to work independently, manage competing priorities, and drive issues to resolution without direct supervisory authority.

Additional Language Skills : English

Attributes & Other/Preferred:

• Self-motivated, team player
• Ability to set and manage expectations; observe and monitor work progress
• Lead through change and deliver critical coaching and feedback on associate performance
• Flexibility to meet the needs of the business

About The ODP Corporation : The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC; The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.