Operations Manager

Job Description

Company Description

Taroko Sports is dedicated to providing joyful, leisure environments that offer diversified and memorable experiences for guests. The company focuses on conveying its passion to the world and creating new forms of happiness in everyday life. Its corporate culture emphasizes steady growth through bold innovation and turning ambitious ideas into reality. Taroko Sports values creativity, resilience, and a commitment to facing new challenges with confidence, while continually seeking to create new value for its customers and stakeholders.\n
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Key Responsibilities
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• Lead and oversee daily business operations to ensure efficiency, productivity, and profitability.
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• Install, maintain, and troubleshoot arcade machinery, gaming equipment, and sports simulators to ensure optimal performance and minimal downtime across all locations.
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• Develop, implement, and optimize operational policies, procedures, and performance standards across all locations.
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• Manage budgets, resource allocation, and operational expenditures effectively.
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• Ensure compliance with company policies, industry regulations, and high-quality standards.
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• Collaborate with department leaders to streamline processes and improve cross-functional performance.
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• Identify operational risks and implement proactive mitigation strategies.
  
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Leadership & Strategic Planning
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• Partner with executive leadership to establish and execute organizational goals and strategic initiatives.
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• Lead, mentor, and develop high-performing teams across operations and business development functions.
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• Foster a culture of accountability, collaboration, and continuous improvement.
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• Drive change management initiatives and organizational growth strategies.
  
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Multi-Unit Store Support & Expansion (Travel Component)
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• Coordinate and execute store visits (up to 50% travel) to evaluate store performance, audit operations, and mentor store-level teams.
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• Oversee the successful opening of new retail/sports locations, ensuring adherence to timelines, budgets, and brand standards.
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• Align field operations with corporate objectives to maintain consistency and high customer satisfaction across all venues
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• Experience in leisure, sports, hospitality, or service-oriented industries is beneficial, along with a passion for creating positive customer experiences.
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