Senior Customer Success Manager - North America M/F/D

Job Description

Job Description

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.

At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team, one dream

We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us

• Your Journey with Us

• AB Tasty on Welcome to the Jungle

THE TEAM

The Customer Success Manager helps clients succeed with their digital optimization programs, guiding them to get the most from AB Tasty’s suite of products- including testing, personalization, feature management, search, insights and recommendations.

• Team: Enterprise Customer Success, North America

• Collaboration tools: Slack, Jira, Confluence, and more

• Tools: Churnzero, Gong, PowerBI

• Travel: occasional travel to client meetings

YOUR MISSION

As we say at AB Tasty, we’re the optimization partners pushing brave ideas from the inside out, and the CS team is at the heart of that mission. As part of this team, you’ll be a strategic partner, elevating clients’ digital performance and helping them deliver better experiences for their users.

• Manage a portfolio of enterprise clients, guiding them through platform onboarding, adoption, and long-term optimization strategies.

• Build and maintain trusted relationships with key stakeholders, combining technical fluency with clear business understanding.

• Drive measurable business outcomes, client retention, and account growth by linking platform usage to shared success plans.

• Lead onboarding, training, and strategic enablement sessions to build client confidence and accelerate time to value.

• Liaise with Key Account Managers, Engineering, Product, and Support teams to align internal resources, identify risk, and orchestrate cross-functional success.

• Develop deep expertise across multiple products while staying informed on industry trends

• Act as a proactive strategic partner who anticipates challenges, captures product feedback, and navigates complex environments beyond standard playbooks.

WHAT YOU'LL BRING

• 4+ years client-facing SaaS or digital optimization managing enterprise accounts

• Confidence in engaging both decision-makers and end users (VPs, Heads of Marketing, Product Managers, Engineers) with a consultative mindset.

• Passion for UX design, analytics, e-commerce, and/or customer experience optimization, enabling you to provide tailored, strategic guidance.

• Strong operational rigor and a commitment to sharing learnings to help the broader team scale what works

• Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver who approaches challenges with a resilient, solutions-oriented mindset.

• Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs. To bridge the gap between technical and non-technical teams

• Eagerness to continuously learn and adapt in an evolving environment, embracing new products, processes, and team dynamics as we navigate organizational growth and integration.

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

WHY YOU'LL LOVE IT HERE

• Make a Real Impact: Directly influence our success and contribute to the company’s growth.

• Ownership & Autonomy: We believe in trust, no micromanagement, just the freedom to excel.

• International Culture: Collaborate with a diverse, global team across 8 countries.

• Career Development: We offer vast opportunities for professional growth, education, and upward mobility.

• Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.

INTERVIEW PROCESS

Step 1: Discovery interview with Talent Acquisition Specialist

Step 2: Hiring Manager interview

Step 3: Case study presentation

Step 4: Final meeting with peers

DETAILS

• Contract: Permanent full-time

• Location: New York

• Remote: up to 3 days/week