Líder de equipo

Team Leader

A team leader is someone who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a heart for service. They have a passion for people and serving others, have a strong character, take initiative, and work with a sense of urgency at all times. Our team leaders are responsible for supporting the upper management in executing daily operations and keeping team members accountable for each component of operational excellence and our service recipe. The two main areas of focus for a team leader are completing tasks to make the restaurant run effectively and training/developing team members. Team leaders lead by example and set the tone for others to follow.

Type of position:

• Full-time and part-time

Our benefits include:

• A fun work environment where you can positively influence others
• Flexible schedule (and closed on Sundays)
• Learning firsthand from an experienced operator and restaurant leaders
• Intentional growth and development to help you reach your career goals
• Scholarship opportunities
• Competitive salary

Responsibilities of the Team Leader:

• Participate operationally in the day-to-day activities in a high-volume, fast-paced restaurant
• Offer an immediate and respectful response to guest needs
• Help in training new employees, setting the tone for change, and acting as a role model for our team.
• Be a friendly and encouraging team player
• Open and/or close, lead changes, key holder
• Count drawers and finalize the day
• Excellent communication skills, both written and verbal

Requirements and qualifications:

• Smile
• Make and maintain eye contact
• Speak with enthusiasm
• Establish emotional connections with guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong interpersonal skills with a desire to serve team members
• Strong commitment to superior customer service
• Ability to manage team member behavior and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Previous experience as a shift leader, team leader, supervisor, team leader, restaurant manager, assistant restaurant manager is not required but preferred.

Most Chick-fil-A® restaurants are operated by independent franchise business owners who make all their own employment decisions and are responsible for their own content and policies.