Marina Supervisor

Marina Supervisor

The Marina Supervisor assists in overseeing the daily operations of Naples Bay Resort & Marina and The Waves Ship Store, ensuring efficient marina operations, effective retail store management, and exceptional service to resort guests, marina customers, boat owners, and club members. This position provides leadership and direction to marina associates, coordinates vessel and slip assignments, supports boat rental and guest services as applicable, and helps maintain a clean, organized, safe, and welcoming environment. The Marina Supervisor supports the marina's operational and financial goals while upholding the resort's service standards.

What are we looking for?

Marina Operations

Assist with the daily management of marina operations, including dock activities, slip assignments, vessel arrivals and departures, and boat rental operations, as applicable.

Monitor marina activity to ensure efficient operations and compliance with established procedures.

Coordinate vessel movements, docking assistance, and dock assignments while prioritizing the safety of guests, associates, and vessels.

Inspect docks, walkways, slips, equipment, and marina facilities to ensure cleanliness, organization, and proper working conditions.

Report maintenance needs, equipment concerns, and potential safety hazards promptly.

Maintain accurate records of slip assignments, vessel information, rental activity, and operational logs as assigned.

The Waves Ship Store Operations

Assist with the daily operations of The Waves Ship Store, ensuring the store is clean, organized, properly stocked, and welcoming to resort guests, marina customers, and club members.

Provide friendly and knowledgeable customer service and assist customers with retail purchases, boating supplies, convenience items, and other merchandise offered in the ship store.

Assist with opening and closing procedures, point-of-sale transactions, cash handling, and daily sales reporting in accordance with established procedures.

Monitor inventory levels, receive and organize merchandise, replenish shelves, and report ordering needs to the appropriate manager.

Maintain attractive merchandise displays, appropriate product pricing, and accurate inventory records.

Assist with monitoring retail sales and identifying opportunities to improve merchandise selection, customer satisfaction, and revenue.

Ensure the ship store and surrounding areas meet the resort's cleanliness, presentation, and service standards.

Coordinate marina and ship store staffing to support daily operations and maintain appropriate coverage, as assigned.

Communicate operational concerns, guest feedback, inventory needs, and maintenance issues to the appropriate manager.

Guest and Member Service

Provide friendly, professional, and personalized service to resort guests, marina customers, boat owners, and club members.

Welcome arriving vessels and assist with docking, departure preparations, and marina-related requests.

Respond promptly to questions, concerns, and service issues, escalating matters when appropriate.

Communicate marina procedures, safety requirements, and available services clearly and professionally.

Work collaboratively with Front Desk, Guest Services, Security, Engineering, Food & Beverage, and other resort departments to provide a seamless guest experience.

Team Leadership and Training

Assist in supervising, scheduling, and coordinating marina and ship store associates to ensure appropriate operational coverage.

Provide direction, coaching, and on-the-job training to team members.

Ensure associates follow established service standards, safety procedures, and departmental policies.

Assist with new associate orientation, training, performance feedback, and accountability.

Promote teamwork, professionalism, and a positive working environment.

Communicate staffing needs, operational concerns, and associate performance matters to the Marina Manager.

Safety and Compliance

Promote a safe working environment and ensure associates follow established safety procedures.

Monitor weather conditions, tides, and other operational factors that may affect marina activities.

Assist with emergency response procedures involving vessels, guests, associates, and marina facilities.

Follow applicable procedures for fuel handling, spill prevention, equipment use, and other regulated activities, where applicable.

Report accidents, injuries, property damage, and safety concerns promptly and complete required documentation.

Support compliance with applicable federal, state, and local regulations, including boating safety and environmental requirements.

Compensation: $23

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.