Office Manager

Job Description

Job Description

Office Manager - NorthShire Inc.

Benefits/Perks

• Flexible hybrid work-from-home schedule

• Competitive compensation

• Career advancement opportunities

• Paid time off

• 401k match

• Mileage reimbursement for work-related trips (excluding office commutes)

• Provided with MacBook Pro (Jobber, QuickBooks, T-Mobile DIGITS, ADP)

Job Summary

NorthShire Inc., a landscaping company specializing in landscape maintenance and commercial snow plowing, is seeking a highly organized Office Manager for a hybrid work-from-home role. As the first full-time office employee, you will take over critical administrative tasks from the company president/owner, ensuring smooth and efficient operations. Responsibilities include managing schedules, handling invoices, negotiating with vendors, maintaining office systems, and leveraging field-based CRM tools like Jobber for scheduling, estimating, and invoicing. The ideal candidate is comfortable answering phones, has expertise in QuickBooks, and thrives in a dynamic, home-service-based environment.

Responsibilities

• Manage calendars for appointments, meetings, and field operations

• Optimize office processes and implement efficient systems using Jobber and QuickBooks

• Pay and record invoices, ensuring accurate general office budget maintenance

• Negotiate contracts and pricing with vendors and service providers

• Collaborate with ADP for payroll, hiring, benefits, and tax form management

• Utilize Jobber to:
  • Apply customer tags and fill custom fields for comprehensive data management

  • Enroll regular mowing customers in autopay for steady cash flow

  • Explore AI Receptionist for after-hours call handling

• Answer phones and communicate effectively with clients and team members

• Perform occasional work-related trips (e.g., bank, office supply store, jobsite check-ins) with mileage reimbursement

Qualifications

• High school diploma/GED required; some college preferred

• Proven experience as an Office Manager, preferably in a home-service-based company

• High level of expertise in QuickBooks; experience with Jobber or similar field-based CRM is a plus

• General understanding of landscape maintenance, landscape construction, and commercial snow plowing

• Proficient in Microsoft Office, Excel, and Outlook and/or Mac/Google Drive equivalent

• Excellent time management, problem-solving, and attention to detail

• Strong verbal and written communication skills

• Ability to work independently from a home office with:
  • Personal cell phone

  • Dedicated home office/workspace

  • Dependable transportation for occasional office/shop visits

• Comfortable with a wide variety of tasks and applications

• Experience with T-Mobile DIGITS, ADP, or similar VOIP/payroll systems is a plus

Work Environment

• Hybrid role with significant work-from-home flexibility

• Occasional travel to office/shop locations as needed

• Work-related trips (e.g., bank, jobsite check-ins) eligible for mileage reimbursement