Senior Account Manager

Senior Account Manager

Location: New York, NY

Department: General

Puck and Air Mail (Heat Media, Inc.) is seeking a Senior Account Manager who will partner across the sales organization, particularly with our luxury sellers, to grow our advertising business across Puck, Air Mail, and any future brands. This person will play a key role on the team as a trusted specialist, both internally and for our advertisers.

Advertisers reach our audience through newsletters, display media, podcasts, live events, and more. The Senior Account Manager is responsible for supporting the lifecycle of advertising campaigns (both pre and post sale) as well as contributing to excellent sales enablement and client service overall. You'll partner with our luxury sellers and creative strategists to build media plans, deliver a polished client experience, keep campaigns on pace, and give sellers what they need to renew and grow each account. You’ll also partner with leadership on pricing and packaging across Puck and Air Mail and serve as the leader on the Account Management team for quality control.

The Senior Account Manager will report to the VP of Creative Strategy & Client Services, work closely with our sales team and Creative Strategists, have regular exposure to the executive team and journalist talent, and serve as a mentor and coach to other Account Managers. This role is located in Puck's New York City headquarters. Remote candidates will not be considered.

Primary Responsibilities:

Plan and support the sale

• Partner with sellers across the luxury category to create strategic, KPI-driven media plans based on client briefs
• Support proactive pitches and inventory packages with plans, pricing, and availability.

Launch and run campaigns

• Serve as the primary client contact during the campaign, ensuring a smooth, white-glove client experience at all times.
• Manage insertion order process
• Collect and deliver creative assets (newsletter mockups, display preview links, podcast host-read ads), coordinate approvals and revisions, and optimize creative where needed.
• Monitor display pacing and delivery.

Manage and report

• Provide clients with ongoing metrics, performance analysis, and strategic insights
• Flag potential under-delivery or revenue shifts early, with proposed solutions.
• Provide billable delivery data to clients and internally, and assist with invoicing.
• Generate campaign wrap reports with the goal of best positioning sellers to successfully renew campaigns.

Improve the business

• Partner with Commercial leadership on annual rate strategy across Puck and Air Mail, from rate card updates to upfront and preferred rates, and drive decisions to close on deadline
• Act as a strategic partner on pricing and packaging for new and custom products across Puck and Air Mail.
• Track competitive offerings and pricing, and maintain internal performance benchmarks for Puck and Air Mail products.
• Serve as quality control leader for the Account Management function; proactively identify and help to implement internal process improvements.

To best perform in this job, you will demonstrate:

• High energy and positive attitude with a “no task too small” mindset.
• Ability to multi-task and prioritize in a fast-paced startup environment.
• A strong ability to perform independently and proactively while working in a team environment.
• Exceptional attention to detail and organization skills.
• Excellent client service skills
• Passion for the media business.

Qualifications:

• Bachelor’s Degree required
• Minimum of 5+ years in media or advertising account management, ad operations, campaign management, or sales support. Digital media experience is a plus.
• Fluent in Microsoft Excel, Keynote, Powerpoint, Google Slides
• Experience working within or alongside Monday.com a plus
• Ad serving software and tracking knowledge
• Experience in luxury a plus
• Management experience a plus

Compensation, Perks & Benefits:

• The salary hiring range for this position is $120,000 - $140,000 (OTE, inclusive of base salary and commission), but the final compensation offer will ultimately be based on the candidate's skill level and experience
• Company equity
• Flexible PTO in addition to company holidays
• Health, dental, and vision insurance
• Endless development opportunities at a fast-growing startup

About Puck:

Puck is a news brand dedicated to the inside story, hyper focused on the power corners of American culture: Wall Street, Washington, Hollywood, art, fashion, sports, and technology. We are focused on the “last mile” of news - what the insiders are really saying.

Founded in 2021 in partnership with a team of entrepreneurial journalists, we believe in a better model to create elevated content, while narrowing the synapse between elite creators and their audiences. With the acquisition of Air Mail in 2025, we continue to expand our audience reach and deliver curated cultural content on the arts, literature, travel, fashion, beauty, politics and society.