Customer Success Manager, Enterprise

Senior Customer Success Manager, Enterprise About Scribe Scribe is where exceptional people come to do the best work of their careers. Our Workflow AI platform automatically captures and optimizes how work gets done — 94% of the Fortune 500 use it, and 45% are paying customers. We hit $100M ARR in May 2026 and have grown to over 5 million daily active users across 600,000 businesses. We're Series C and valued at $1.3 billion. We're builders who hold a high bar, move fast, and care deeply about each other and our customers. About the Role Scribe's Enterprise customers are some of the world's most recognized organizations, and this role owns their success. You'll carry a portfolio of accounts with 10,000-plus employees, partnering with executive stakeholders to drive adoption, expand usage across business units, and deliver the kind of measurable outcomes that make renewals straightforward. It's a strategic, high-ownership role for someone who builds trust at the C-suite and rolls up their sleeves to make things work at the ground level. ️ What You'll Do Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities Multithread within accounts, building relationships across end users, champions, and executive sponsors to widen Scribe's footprint across departments and business units Partner with Expansion AEs to define and execute account growth strategies, coordinating hand-offs and identifying new use cases with precision Bring customer insight back into the business — flagging product gaps, influencing the roadmap, and contributing to the playbooks and enablement programs that scale the Enterprise motion What We're Looking For Has 6 or more years in Enterprise Customer Success at a SaaS or AI company, with a track record of measurable impact on adoption, NRR, or customer satisfaction Has owned the full customer lifecycle — implementation through renewal — for large, complex accounts and can speak specifically to what moved the needle Equally fluent in a technical workflow conversation with a power user and an ROI conversation with a VP or C-suite sponsor Uses data to build value narratives, identify risk early, and influence decisions at the executive level Builds process from scratch when there isn't one, and iterates fast when the first version doesn't hold Comfortable with up to 25% travel and knows how to make in-person time count ✨ Nice to Have Direct experience with Fortune 500 or global enterprise accounts at a high-growth SaaS company Prior ownership of expansion and renewal metrics including NRR and GRR Experience in a product-led growth environment where usage data drives the CS motion Background in consulting or change management on large-scale transformation projects This role is not for you if Navigating matrixed organizations with stakeholders at every level sounds exhausting rather than interesting You do your best work executing a defined playbook rather than building and refining one You prefer a reactive, inbound-driven approach to account management over proactive, relationship-led ownership Location Fully remote. Open to candidates anywhere in the U.S. Compensation Salary varies by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope. Benefits Health, dental, and vision insurance for you and your dependents Flexible paid time off and company holidays 401(k) Paid parental leave Commuter benefits Home office stipend At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer. Scribe TA 2026 