Sales Development Representative

Sales Development Representative

SMG is looking for experienced Sales Development Representatives to help accelerate growth by creating qualified pipeline across target industries including multi-unit restaurant, retail, and healthcare. In this role, you'll partner closely with sales leaders and account executives to identify the right buyers, run thoughtful outbound prospecting, and turn strong research, messaging, and persistence into discovery meetings that convert into real pipeline.

What you'll do:

• Source new sales opportunities through targeted outbound calling, email, social outreach, networking, and lead follow-up to generate qualified interest.
• Partner with sales leaders to identify named accounts and prioritize outbound prospecting against the right buyers and opportunities.
• Research target organizations to understand structure, buyer roles, pain points, timing, program needs, and competitive landscape.
• Generate at least 8 qualified discovery meetings per month and hand them off effectively to Sales Executives for opportunity development.

What success looks like:

• Within 30 days, build familiarity with SMG's offerings, target industries, prospecting tools, and sales process while launching consistent outbound activity.
• Within 60 days, develop effective messaging and account research habits that produce steady prospect engagement and a repeatable meeting-generation rhythm.
• Within 90 days, independently manage named-account outreach and consistently book qualified discovery meetings that contribute to pipeline creation.

Why you'll love SMG:

• We work with some of the world's biggest and most valued brands.
• We're fully remote, and we're staying that way.
• We offer competitive compensation and benefits, which include but aren't limited to: unlimited PTO, extended parental leave, company-issued equipment and tools, and a culture built on connection, collaboration, and continuous improvement.

What you'll bring:

• Required: Bachelor's degree or equivalent work experience. Experience in inside sales or a sales-facing role, preferably in SaaS and customer experience environments. Proven ability to prospect outbound, build pipeline, and book discovery meetings with prospective buyers. Comfort working in a quota-driven compensation model with accelerator incentives. Working knowledge of Microsoft Office, Salesforce, Outreach, LinkedIn Sales Navigator, or similar CRM and sales engagement tools.
• Preferred: 12 years of sales experience. Experience using CRM and marketing automation systems to generate, capture, nurture, track, and report on leads and conversions.

Who we are: SMG is an experience management (XM) partner to many of the world's leading restaurant, retail, and consumer services brands. With 30+ years of history under our belt, we pair an AI-native enterprise software platform with unmatched professional services to help organizations generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. Like what you see? Learn more about the company, our purpose and values, and our customer, employee, and brand experience management solutions at Our commitment to inclusion: SMG is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive.

SMG - Service Management Group