IT Technical Support I

The Greenridge Group is a prime contractor and consulting firm specializing in Project and Construction Management for major public-sector agencies. We are seeking an IT Technical Support I professional to provide hands‑on technical support for a fast-paced airport development environment. Key Responsibilities Provide Help Desk support for end users and respond to IT service requests Troubleshoot hardware, software, and network connectivity issues Install, configure, and maintain Windows 10/11 workstations Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint Assist with employee onboarding and offboarding activities Deploy and relocate computer equipment throughout airport facilities Document incidents, service requests, and resolutions Support department events and special IT projects Train and assist users with IT systems and equipment Required Qualifications 5+ years of IT support, desktop support, or help desk experience Experience troubleshooting PC hardware, Windows operating systems, and Microsoft 365 Familiarity with LAN/WAN networking, cabling, wireless connectivity, and VPN troubleshooting Strong customer service and communication skills Ability to lift up to 40 pounds and travel between work locations as needed Bachelor's degree in Computer Science or a related field preferred (or equivalent experience) Benefits Medical, Dental & Vision : 100% employer-paid monthly premiums for employees and 50% coverage for dependents under our company-sponsored plan* Life Insurance : Company-paid coverage up to $50,000 Paid Time Off (PTO) : Accrues up to 80 hours per year with increased accrual based on tenure Sick Leave : 10 days of paid sick leave annually – well above the average of 5‑6 days offered by most firms Holidays : 9 paid holidays, 2 floating holidays, and a paid day off for your BIRTHDAY!!! 401(k) : Company match up to 4% (100% of the first 3%, 50% of the next 2%) Education Support : Assistance with tuition, licenses, and professional certifications Referral Bonus : Highest employee referral program of $5,000–$10,000 depending on level of hire Extra Paid Leave : For jury duty, bereavement leave, and voting time for local/state/federal elections Client Shutdown Days : Additional paid days off when client offices are closed Equipment : Laptop provided as needed Cell Phone Stipend : $100 monthly stipend for eligible roles Why Join Greenridge? Be part of a trusted leader in delivering impactful public sector projects. Play a meaningful role in shaping safe, modern, high-quality school environments. Join a team of experienced professionals dedicated to public infrastructure excellence. The Greenridge Group is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. #J-18808-Ljbffr