Customer Service Representative

successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Fields customer service inquiries and processes transactions of low level complexity within business segment independently and proficiently:

Communicates concise and accurate information.

Confirms understanding of customer needs, issues, and requests.

Serves as the customer's advocate by solving problems on the customers behalf by engaging the right department and people within EC Waste.

Escalates more complex issues to appropriate level.

Uses authorized system to gather information, provide information, and/or update customer records.

Provides standard information and education regarding service options, charges, billing, and contracts.

Adheres to service and operational standards established for the call center, including quality, productivity, Service Machine, safety and timeliness goals. 

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Education and Experience

Education: High School Diploma or GED (accredited).

Experience: None required.  Excellent verbal, written and analytical skills

Computer skills - MS Office, Typing Skills

Professional phone etiquette

Ability to multi task.

Ability to react well under pressure and treats others with respect

Identifies and resolves problems in a timely manner

Prioritizes and plans work activities

Focuses on solving conflicts and listening to others without interrupting

Is consistently at work and on time

Work efficiently and effectively, both independently and as a team to ensure exceeding call center standards.

Balances team and individual responsibilities and helps build a positive team spirit

Adapts and able to deal with frequent changes in the work environment

Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.