Director, Commercial Applications

Commercial Applications Director

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As the Commercial Applications Director at Hines, you will be primarily focused on leading and supporting Technology initiatives, either supported and developed internally or externally. This role will assist with requirements analysis, process documentation and user acceptance testing while working with internal Hines IT or external vendor technology teams and firm-wide business users. Responsibilities include, but are not limited to:

• Understand critical business functions and work with business personnel to understand pain points
• Lead and support discovery meetings with cross-functional stakeholders to share ideas and findings
• Document results of discovery and requirements analysis
• Create opportunities for economies of scale
• Identify business process optimization and efficiencies
• Provide recommendations to Supervisor(s) on proper course of action for a given process using discovery findings as support
• Work with Supervisor(s) to determine what tools are best suited to produce solutions for the business need
• Evaluate existing technology solutions and support growth in tech stack offered and supported by BTG
• Where appropriate, use tools from the Hines tech stack to produce solutions.
• Collaborate with Supervisor(s) on project management efforts
• Support development of project plans by using optimal methodology
• Update project plans and monitor project statuses
• Undertake appropriate actions to minimize risks and failures
• Assist in developing and implementing solutions, including user acceptance testing
• Develop and review training material of deployed tools to enable business users to be self-sufficient
• Support product owners for implemented tools, systems, or processes
• Coordinate with stakeholders and Supervisor(s) to construct operational plan, scalable operating procedures and establish monitoring strategy
• Assist with change management to properly offboard to appropriate process owners
• Maintain and expand knowledge of current Hines business technology initiatives to map business needs to those solutions
• Conduct external research of real estate industry best practices (where applicable) and determine if Hines' requirements are in line with the market. Make recommendations where appropriate

Qualifications

Minimum Requirements include:

• Bachelor's Degree in Computer Science or Information Systems, or a related field from an accredited institution is strongly preferred; Masters in Business Administration is a plus
• Five or more years of experience in event coordination/event administrative support, customer service, hospitality, or travel industry. Tech office environment preferred
• Ten or more years of experience assisting with implementing new technologies, including software testing and training
• Five or more years in the Commercial Real Estate Industry
• Five or more years of experience with CMMS tools and other property technology. PRISM experience preferred
• Strong ability to articulate technical concepts to non-technical users
• Ability to execute change management while collaborating with key stakeholders across the firm
• Ability to create a project plan and manage it. Agile experience desired
• Knowledge of the following technology products/platforms: Jira, Microsoft, SharePoint, Smartsheet, Excel/Power Query, and flow chart software (Miro or similar); eagerness to learn new business technology tools to utilize as solutions or collaborate with IT to develop
• Ability to create technical writeups, summaries and reports using proper format, punctuation, grammar, diction, and style
• Working knowledge of the real estate industry and real estate technology
• Ability to communicate effectively with internal and external stakeholders in a professional, courteous manner
• Unwavering commitment to integrity, the firm's guiding principles and our leadership principles
• PMP Certification preferred
• Compensation: New York: $190,000 - $211,000 base salary; Houston: Based on experience

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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