Client Experience & Laboratory Coordinator

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance
• Opportunity for advancement

Client Experience & Laboratory Coordinator

About Innoved Institute
Join a fast-paced medical education company making a real impact in healthcare.

Innoved Institute partners with physicians, medical device companies, and healthcare organizations to support hands-on surgical training labs across the United States and internationally. We coordinate specimen logistics, laboratory support, tissue coordination, client services, and educational lab experiences that help advance physician training and medical innovation.

We are seeking a highly organized, detail-oriented Client Experience & Laboratory Coordinator to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping clients, and takes pride in delivering exceptional customer service while managing multiple priorities.

Our Values Matter
At Innoved Institute, we believe that skills can be taught, but values matter. We are looking for team members who align with our core values and genuinely care about making a difference.

Service We go above and beyond to support our clients, teammates, and partners.
Integrity We do the right thing, even when no one is watching.
Respect We value every person, every donor, and every interaction.
Quality We take pride in accuracy, attention to detail, and delivering excellence.
Innovation We embrace problem-solving, adaptability, and continuous improvement.

If these values resonate with you, we would love to meet you.

What Youll Do
Serve as a primary point of contact for clients via phone and email
Coordinate client orders and ensure accurate order entry and documentation
Assist with logistics coordination with all departments
Partner with operations, and technical teams to support specimen coordination and surgical training programs
Communicate internally with cross-functional teams to ensure successful execution of client needs
Provide timely updates and maintain a high level of client communication
Track order changes, follow up on pending items, and maintain organized records
Help create a positive and professional client experience throughout the process

What Were Looking For
Strong customer service and communication skills
Excellent organization and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Comfortable using email, Microsoft Office, and learning new systems
Administrative, order entry, logistics, customer service, laboratory, healthcare operations, medical technician, specimen coordination, or coordinator experience preferred
Positive attitude, professionalism, and willingness to learn
Experience in a medical laboratory, healthcare, surgical training, anatomy lab, or medical device environment is a plus, but not required training will be provided
A genuine alignment with our values of Service, Integrity, Respect, Quality, and Innovation

Why Join Innoved?
Be part of a unique and growing medical education company
Opportunity to make an impact in healthcare and physician education
Collaborative and supportive team environment
Fast-paced role with variety and growth opportunity
Training and development provided

Searchable Key Words:
Medical Education | Surgical Training | Healthcare Operations Customer Service | Client Coordinator | Laboratory Coordinator | Medical Laboratory | Laboratory Technician | Medical Technician | Surgical Training | Medical Education | Healthcare Operations | Specimen Logistics | Tissue Coordination | Order Coordination | Medical Device Industry | Fast-Paced Team Environment