Restaurant Cafe General Manager - Fast Casual Concept

Job Description

Job Description

Position: Restaurant Cafe General Manager

Concept Type: Cafe Concept

Location: Boston, MA

Salary: $65,000 – $70,000 per year, plus competitive benefits

Step into a role with a company that has built its reputation on excellence. This organization is a leader in airport concession concepts, delivering high-quality dining experiences and superior customer service in visually appealing, traveler-friendly environments. With 28 thriving locations across eight airports in the United States, this company has earned prestigious recognition, including multiple Merchant of the Year awards and Top Airport Customer Service honors. Their portfolio includes partnerships with globally recognized brands alongside innovative original concepts, and their continued growth is a testament to their unwavering commitment to outstanding guest experiences, strong brand relationships, and a culture of excellence.

This is a team that values its people. The culture here is one of collaboration, accountability, and genuine passion for the guest experience. Leadership invests in the development of every team member, fosters an inclusive and diverse workplace, and takes pride in celebrating the wins, both big and small. This is a company where your contributions are seen, valued, and rewarded.

Job Qualifications

The ideal candidate for the Cafe - QSR Manager position in Boston, MA will possess the following:

• High School Diploma or equivalent
• Proven communication and strong interpersonal skills
• Previous Coffee Shop or Cafe management experience with a sales volume of at least $2 million per year in a high customer service standard environment
• Demonstrated ability to analyze business trends and drive revenue performance
• Willingness to work during peak hours, including nights, weekends, and holidays
• Physical capability to walk, stand, and occasionally carry heavy items in a fast-paced, high-volume environment
• Experience managing and developing a team, including performance management and hiring
• Union experience is a plus

Job Responsibilities

As the Cafe - QSR Manager in Boston, MA , your primary focus will be to establish and maintain outstanding guest service while driving operational excellence. You will:

• Implement and uphold guest service standards that reflect the company's commitment to superior hospitality
• Analyze and measure business trends to maximize sales and consistently meet or exceed performance goals
• Manage and minimize expenses and payroll costs to maintain operational efficiency
• Plan and assign daily goals, tasks, and assignments to your team
• Ensure appropriate merchandise stock levels and maintain well-organized, fully stocked selling floors
• Review location trends and recommend initiatives to maximize goals and objectives
• Train and develop store management in all aspects of the business, while directing and monitoring ongoing development for all location personnel
• Oversee customer service functions, including addressing guest inquiries, handling transactions accurately, and resolving concerns promptly
• Maintain accurate records of sales, prepare inventory reports, and manage merchandise ordering
• Maintain a clean, organized, and welcoming unit at all times
• Manage all employees within your location and take full ownership of their performance management and hiring

Please note: This Cafe Manager role in Boston, MA regularly requires long hours and frequent weekend work. There are no travel requirements for this position.

Company Benefits

• Health, Dental, and Vision Insurance
• Retirement Plan
• 12 days of paid vacation plus sick leave
• Paid Parking
• Equal opportunity employer dedicated to maintaining a diverse and inclusive workplace
• Opportunity to grow within a rapidly expanding, award-winning organization

This is more than a management position. As a Cafe Manager in Boston, MA , you will play an essential role in the continued success of a company that has defined what great airport concessions look like across the United States. If you are a driven, experienced QSR professional ready to lead a high-performing team and make a lasting impact, this opportunity is built for you.

Apply today for this exciting opportunity! Send current resume to Michelle Hollander.