Verbal Consent Caller/ Office Assistant

Job Description

Job Description

We are seeking a reliable, professional, organized, and tech-savvy Office Assistant to join our team.

The primary responsibility of this position is making outbound calls to patients and/or their authorized representatives to obtain verbal consent for healthcare services. This position will also assist with a variety of administrative and computer-based office tasks.

Responsibilities

Make outbound calls to obtain verbal consent
Communicate professionally with patients, family members, and authorized representatives
Accurately document verbal consents and call outcomes
Follow up on unanswered calls and outstanding consent requests
Enter and update information in multiple computer systems
Scan, upload, download, rename, and organize electronic documents
Review records for accuracy and completeness
Assist with spreadsheets, reports, emails, and other administrative tasks
Navigate multiple programs and browser tabs efficiently
Maintain patient confidentiality and follow HIPAA requirements
Assist management with additional office tasks as needed

Qualifications

Must be tech-savvy and comfortable learning new computer programs
Strong computer and data-entry skills
Proficient with Microsoft Word, Excel, email, and web-based applications
Able to navigate multiple computer systems efficiently
Comfortable troubleshooting basic computer or software issues
Strong phone and communication skills
Professional and friendly telephone manner
Comfortable making a high volume of outbound calls
Excellent attention to detail and organizational skills
Able to multitask and switch between different tasks throughout the day
Dependable, motivated, and able to work independently
Able to learn new processes and systems quickly

Previous medical office, healthcare, administrative, or call-center experience is a plus.

Job Details

Job Type: Full-Time
Schedule: Monday–Friday
Work Location: In Person

Ideal Candidate

We are looking for someone who is very comfortable with computers, learns new technology quickly, communicates well on the phone, and pays close attention to detail.

This is a great position for someone who enjoys working with technology, staying organized, communicating with people, and handling a variety of office responsibilities.

Apply today to join our team!