Collections Specialist

WHAT WE DO MATTERS

It’s not just a job. It’s a mission. If you’re as passionate as we are about empowering the small businesses of America, then you’ll be right at home with us.

ABOUT THE ROLE AND OUR TEAM

As a Collections Specialist , you work within a team responsible for investigating, negotiating, collecting, and curing delinquent client accounts. Individuals with a strong investigative mindset who are able to research accounts, build rapport with our clients, analyze complex financial information, and identify fraudulent activities will soar above their monthly goals. This role may require training in our corporate office for the first 30 days. Location: Bethesda, MD — a few city blocks from the Bethesda Metro.

RESPONSIBILITIES

Review, understand, and apply the terms of the company’s agreements with merchants in the investigation, identification, documentation, and resolution of issues related to compliance. Develop other strategic research methods to aid in investigating delinquent accounts. Communicate with merchants to determine reasons for ceased credit card processing or processing volumes inconsistent with company expectations based on historical volumes, and review with the merchants the terms of their agreement with the company. Update merchant accounts with an accurate description of conversations with the merchant, their representatives, or other related persons referencing merchant accounts. Locate and notify customers of breached accounts by mail, email, text, and telephone in order to solicit payment or cure the breach. Where warranted, arrange for and approve payment or establish payment schedules based on customer’s financial situations within department guidelines. Solicit alternative forms of payment on delinquent accounts by wire, overnight certified funds, personal or business credit cards. Determine the suitability of accounts for legal action.

IDEAL CANDIDATE

Bachelor’s degree or equivalent, 3+ years of credit/debt collection or sales experience. Experience working in a financial institution in a branch, call center, or retail environment may be substituted for collections experience. Prior business‑to‑business experience in commercial lending is a plus. Excellent verbal and written communication skills, including articulate phone demeanor and professionalism, while remaining calm and diplomatic in high‑pressure situations. Demonstrated ability to research merchant accounts and analyze repayment streams. Resolve account disputes efficiently and professionally with the goal of maximizing customer retention. Familiar with skip‑trace and various internet search tools, such as credit reports, TLO, Lexis Nexis, Accurint, and other web‑based searches. Handle a high volume of incoming and outgoing calls daily. Solid working knowledge of MS Word, Excel, and databases. Ability to identify and correct errors, capture all relevant details, and finish tasks on time. Working knowledge of financial statement analysis, credit scoring, accounting, debits and credits, account reconciliation: payments and credits to invoices and debits.

BENEFITS

We offer generous team benefits including a commuting/parking allowance, employer‑matched 401(k), tuition reimbursement, health, dental, vision benefits, life insurance, paid time off, and more. Just steps from the metro, our beautiful new office includes a modern open floor plan, free on‑site fitness center, a gaming area, stocked kitchen, and other cool amenities.

EEO STATEMENT

Rapid Finance is committed to a diverse workforce and an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law. #J-18808-Ljbffr Rapid Financial Services, LLC