Global Air Logistics Operational Key Account Manager

Role Overview We are looking for a customer‑focused Global Operational Key Account Manager (OKAM) to manage the operational relationship with strategic global customers. In this role, you will ensure an outstanding customer experience by overseeing end‑to‑end operational delivery across Air and Sea Logistics, acting as the central operational contact and coordinating closely with internal teams. As a Global OKAM, you will also take a leading role within the account team, ensuring strong collaboration across Network OKAMs, OKAS, and operational stakeholders to support customer retention and growth. How you create impact Build and maintain strong, long‑term relationships with assigned key accounts through regular engagement and feedback. Act as the main operational point of contact for strategic customers, beyond day‑to‑day operations. Represent customer operational needs internally and ensure alignment across Air and Sea Logistics. Clarify, coordinate, and formalize operational requirements in collaboration with relevant internal teams. Manage operational escalations, including structurally complex issues and claims‑related topics. Drive customer satisfaction, loyalty, and continuous improvement through tailored operational solutions. Identify cost optimization and efficiency opportunities in collaboration with customers and internal stakeholders. Support the implementation of new business and operational changes by leveraging account knowledge and operational expertise. Lead and coordinate the Operational Key Account Team assigned to the account, ensuring effective governance, reporting, and collaboration. Proactively work with sales, operations, and customers to address performance issues and implement corrective actions. Perform customer‑specific operational analysis and support compliance with regulatory requirements. What we would like you to bring Strong experience in freight forwarding and logistics operations, within Air Logistics and/or Sea Logistics. Proven experience managing operational relationships with complex, multinational customers. Solid understanding of import/export processes, security requirements, and forwarding systems. Experience working across multiple business units and countries in a matrix environment. Strong customer relationship management, communication, and stakeholder coordination skills. Analytical mindset with the ability to translate data into operational improvements. Project‑oriented approach with experience supporting operational or account-related initiatives. Employment and Benefits This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. Kuehne+Nagel offers a dynamic global work environment with opportunities for training and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Artificial Intelligence (AI) tools may be used to assist in specific processes such as screening applications and interview scheduling. These tools analyze information to support decision‑making, but final decisions are made by human reviewers. EEO Statement Kuehne+Nagel is committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel. #J-18808-Ljbffr