Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to support a transport organization in Blue Ash, Ohio through a Contract assignment. This position focuses on applying incoming payments, resolving account discrepancies, and recovering outstanding commercial balances while maintaining effective client interactions. The ideal candidate brings strong judgment, accuracy, and a customer-focused approach to account follow-up and documentation.

Responsibilities:
• Apply customer remittances accurately and in a timely manner to maintain current account records.
• Review account activity, investigate discrepancies, and complete reconciliations to ensure balances are correct.
• Contact commercial customers regarding overdue invoices and drive collection efforts through consistent follow-up.
• Maintain clear and up-to-date documentation of payment activity, collection status, and account communications.
• Work with billing and internal teams to resolve issues affecting payment timing or account accuracy.
• Monitor aging reports and prioritize collection actions based on risk, volume, and due dates.
• Support process updates or operational changes impacting receivables activities when needed.• Experience handling commercial collections in a business-to-business environment.
• Knowledge of credit and collections practices, including delinquency follow-up and dispute resolution.
• Ability to reconcile accounts and identify payment or billing discrepancies accurately.
• Familiarity with billing collection processes and accounts receivable workflows.
• Strong written and verbal communication skills for detail-focused customer interactions.
• Solid organizational skills with the ability to manage multiple accounts and deadlines.
• Proficiency using accounting, receivables, or ERP systems along with standard office software.