Vice President, Product & Experience

Role Description

If you are currently on Young Life staff, please do not apply through this external jobs board. To apply for internal job opportunities, log in to Workday and use the Jobs Hub. Applying externally may delay your application and require you to resubmit internally.

Because of Young Life’s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation, Young Life shall only employ individuals or enlist volunteer leaders who:

• Profess a belief in Jesus Christ as their personal Savior and Lord
• Subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith

Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall:

• Be ready, willing and able to fulfill such ministry functions as may be required by the organization
• Refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life
• Abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities

At Young Life, our mission is to introduce adolescents to Jesus Christ and help them grow in their faith. We invite you to join us in this life-changing work, building relationships and creating spaces where young people feel seen, known, and loved.

Essential Duties:

• Spiritual Development
  • Develop a yearly personal growth plan that fosters a vibrant spiritual life including time for solitude, retreat, reflection, study, prayer, and worship.
  • Ensure that all Young Life work is designed and carried out with an awareness of and in alignment with Young Life’s Values and Methods.
  • Develop strong spiritual disciplines and accountability considering possible distance supervision and travel schedule.
• Product, Experience & Platform Leadership
  • Define and lead Product & Experience strategy across the GMET ecosystem.
  • Establish product vision, portfolio priorities, roadmap, and outcome measurement.
  • Lead product discovery, user research, service design, experience strategy, and adoption practices.
  • Establish platform product management for shared capabilities such as identity, workflow, integrations, search, knowledge, AI enablement, and data experiences.
  • Ensure products, platforms, and experiences align with mission priorities, user needs, and organizational strategy.
• Organizational Leadership & Talent Development
  • Build and lead the Product & Experience organization.
  • Recruit, develop, coach, and mentor Product Managers, Designers, Researchers, Product Operations leaders, and future leaders.
  • Establish career paths, leadership development practices, performance expectations, and succession plans.
  • Build a culture of ownership, stewardship, learning, and continuous improvement.
• Transformation & Operating Excellence
  • Establish Product & Experience as a strategic organizational capability within Young Life.
  • Create governance mechanisms, operating models, review processes, and decision-making frameworks.
  • Lead through organizational change, ambiguity, and transformation.
  • Help Young Life adopt modern product, experience, platform, and portfolio disciplines.
• AI-Enabled Mission Experiences
  • Guide the responsible use of AI across products, workflows, services, and mission operations.
  • Advance AI-enabled experiences, embedded decision intelligence, and AI-assisted workflows.
  • Ensure AI capabilities are grounded in trusted data, governance, and mission priorities.
• Mission Leadership
  • Develop a deep understanding of Young Life's mission, ministry models, and global operating realities.
  • Ensure product, experience, and platform investments advance ministry effectiveness, volunteer enablement, donor stewardship, and mission impact.
  • Partner closely with ministry leaders to ensure technology serves the mission while balancing innovation, stewardship, organizational health, trust, and long-term sustainability.
• Cross-Functional Leadership
  • Partner closely with ministry leaders and cross-functional teams across the mission to align technology investments with mission priorities and outcomes.
  • Help create value-aligned teams organized around mission outcomes.
  • Ensure technology investments produce measurable mission impact.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 8+ years of managerial experience.
• 15+ years of progressive leadership experience in Product Management, Experience Design, Digital Strategy, Product Operations, Service Design, or related disciplines.
• Experience leading large product portfolios and complex digital ecosystems.
• Experience building and scaling organizations while developing future leaders.
• Platform Product Management and ecosystem thinking.
• AI-enabled products, workflows, and operating models.
• User research, service design, and experience design leadership.
• Global or highly distributed user populations.
• Demonstrated success leading organizational, digital, or operational transformation.
• Strong executive communication, stakeholder management, and organizational leadership skills.

Preferred Experience

• Mission-driven, nonprofit, faith-based, education, healthcare, community-focused, or volunteer-led organizations.
• Donor experiences, financial stewardship, payment ecosystems, revenue operations, transaction processing, or money movement platforms.
• Complex environments where products, platforms, services, data, AI, and user experiences must operate together as an integrated system.

Job Specific Working Conditions

The anticipated compensation for this position can range from $128,180 - $177,500 depending on relevant education, experience, and location.