Vice President of Product Management

Role Description

We are seeking a multi-skilled Product Marketing & UX Project Manager to lead product strategy and project execution. This individual will be responsible for market positioning, user experience design, Agile/Waterfall project management, and writing epics/user stories to drive product success. This role requires deep expertise in SaaS product management, digital experience design, and cross-functional team collaboration to bring NexGen Virtual Workplace to market and enhance customer engagement.

Key Responsibilities

• Product Market Strategy & Positioning
  • Define go-to-market strategies for NexGen Virtual Workplace
  • Develop product positioning, messaging, and competitive analysis
  • Work with marketing and sales teams to create value propositions and product launch plans
  • Gather customer insights and market trends to refine the product roadmap
• UI/UX Design & User Research
  • Lead UX/UI strategy, ensuring seamless user experiences
  • Conduct user research, usability testing, and feedback analysis
  • Create wireframes, prototypes, and design specifications
  • Collaborate with developers to ensure design feasibility and implementation
• Agile & Waterfall Project Management
  • Manage product development using Agile, Scrum, and Waterfall methodologies
  • Write Epics, User Stories, and Acceptance Criteria in Jira, Confluence, or similar tools
  • Work with engineering, design, and business teams to prioritize and execute sprints
  • Define project scope, timelines, deliverables, and risk management strategies
  • Facilitate Scrum ceremonies, backlog grooming, and sprint planning
• Cross-Functional Team Collaboration
  • Work closely with developers, designers, QA, marketing, and leadership teams
  • Drive alignment between business needs, user expectations, and technical feasibility
  • Ensure smooth communication between stakeholders and development teams
• Data-Driven Decision Making & Continuous Improvement
  • Analyze customer engagement, conversion rates, and usability metrics
  • Use A/B testing and iterative design to improve product experience
  • Implement feedback loops to refine product strategy and UX

Qualifications

• 5+ years in product management, UX/UI design, and project management (SaaS experience preferred)
• Expertise in Agile & Waterfall methodologies, including writing Epics, User Stories, and Acceptance Criteria
• Strong understanding of UX principles, wireframing, prototyping, and usability testing
• Hands-on experience with Jira, Confluence, Figma, Adobe XD, or similar tools
• Experience launching SaaS products and conducting market research & positioning
• Ability to bridge the gap between business strategy, user needs, and technical development
• Excellent communication and stakeholder management skills
• Analytical mindset with data-driven decision-making

Nice-to-Have (Preferred Skills)

• Experience with AI-driven UX/UI personalization
• Previous work in B2B SaaS or communication platforms
• Knowledge of customer journey mapping & behavioral analytics
• CcaaS/Contact Center experience a plus