Non-Clinical - Administrative - Patient Services Representative

***MUST HAVE PREVIOUS WORK COMP REFERRAL EXPERIENCE ON RESUME*** Required Qualifications: • HSD/GED • Experience with medical insurance, work comp referral processes, and benefit plans • 2 years of recent experience working in an outpatient clinic or medical office setting • Ability to read, understand, and respond to detailed oral and written instructions Preferred Qualifications: • Experience with CS-Link/Epic • Understanding of medical terminology Job Duties: • Primary point of contact for patient relations in person and by phone • Greet patients and assist in resolving patient concerns and escalating as appropriate • Check patients in/out and collect co-payments, give receipts, and reconcile payments • Verify patient demographics and insurance information in CS-Link/Epic • Schedule appointments and complete patient registration • Process and track referrals and authorizations for various insurance types • Handle patient/provider correspondence • Explains polices, procedures, or services to patients • Sanitize workspace using provided supplies and following department guidelines NOTE: These statements describe the primary duties and responsibilities of the job and are not intended to be an exhaustive list of all tasks. Other work duties may be assigned at any time with or without notice.