Guest Service Representative
$30 - $33 per hourMarriott
Job Description
Position Summary
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About the Team
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Info
- Job Identification 26051319
- Job Category Rooms & Guest Services Operations
- Posting Date 04/27/2026, 08:37 PM
- Job Schedule Full time
- Locations 1567 Broadway, New York, NY, 10036, US
- Pay Range (US/Canada/EMEA) $30.00-$33.00 per hour
- Bonus Eligible? N
- Stock Package? N
- ...Guest Services Representative Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working with people, be outgoing, friendly and provide a world class guest experience...SuggestedFlexible hoursShift work
$24 per hour
...Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and...SuggestedDaily paidImmediate startFlexible hoursShift work$15 - $19 per hour
...vacation rental company dedicated to providing guests and owners with the best possible... ...wholly dedicated to providing incredible service at every turn. Our vision? To be the... ...hero to join our team as a Guest Services Representative . Your main objective in this role will...SuggestedHourly payFull timePart timeFlexible hoursShift workWeekend workAfternoon shift$20 per hour
...Guest Services Representative (Part-Time) The American Museum of Natural History is one of the world's preeminent scientific and cultural institutions, and has as its mission to discover, interpret, and disseminate information about human cultures, the natural world,...SuggestedPart time- ...Guest Service Agent The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities include:...SuggestedFlexible hoursShift work
Royal Lahaina Resort
New York, NY3 days ago $21 per hour
...Guest Service Agent Location: Flushing, NY Reports to: Front Office Manager Pay Range: $21.00 Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding...Work at officeFlexible hoursShift workAfternoon shiftStonebridge Companies
Flushing, NY4 days ago- ...Stonebridge Hospitality Management - - Responsibilities: Greet, register, and assign rooms to guests upon their arrival; Verify guest credit and establish payment methods; Keep accurate records of room availability and guest accounts using property management systems;...
Stonebridge Hospitality Management
New York, NY2 days ago - ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus...Daily paidFull timePart timeImmediate startShift work
Hersha Hospitality Management
Brooklyn, NY5 days ago - ...Management - - Responsibilities: Greet, register, and assign rooms to guests; Verify guest credit and establish payment methods; Balance cash accounts and perform basic bookkeeping; Post charges for rooms, food, and services; Make and confirm reservations for guests...
Stonebridge Hospitality Management
Fort Lee, NJ3 days ago - ...Pyramid Global Hospitality - 8 Stone Street - Responsibilities: Provide reception services for Guests from check-in through check-out and complete audits, as required; Achieve positive outcomes from Guest queries in a timely and efficient manner; Maximize room occupancy...
Pyramid Global Hospitality
New York, NY3 days ago - ...Management - - Responsibilities: Greet, register, and assign rooms to guests upon their arrival; Verify guest credit and establish payment... ...systems; Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems; Coordinate with housekeeping...
Stonebridge Hospitality Management
New York, NY2 days ago - ...HHM Hotels - - Responsibilities: Greet, register and service guests in a friendly and courteous manner; Register and assign guests to hotel rooms; Establish methods of payment and verify credit; Make and confirm reservations; Receive and resolve guest complaints, elevating...
HHM Hotels
Brooklyn, NY4 days ago - ...Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path. Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent...Work at officeImmediate start
Hersha Hospitality Management
New York, NY1 day ago - ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer...Daily paidFull timePart timeImmediate startShift work
The Rittenhouse Hotel
Brooklyn, NY2 days ago - ...Desk Agent will assist with the sales and assignment of rooms. The Front Desk Agent will also assist with the delivery of an elevated guest experience. Responsibilities to include some and/or all the following: Answering phones and dealing with overnight guest...Hourly payLocal areaFlexible hoursShift workNight shiftWeekend work
Lotte New York Palace
New York, NY3 days ago - HHM Hotels - - Responsibilities: Greet and assist guests with check-in and check-out; Register guests and assign hotel rooms; Process payments and reservations; Respond to guest requests and resolve complaints; Assist with luggage and breakfast service as needed
HHM Hotels
New York, NY4 days ago $19 - $21 per hour
...Guest Service Agent La Quinta NYC Central Park - New York, NY 10023 Overview Salary Range $19.00 - $21.00 Position Type Full Time Job Shift First/Day Second/Afternoon Third/Night Description Position Summary Check-in and check-out guests and respond to...Full timeLocal areaShift workNight shiftTwin Tier Hospitality
New York, NY3 days ago- ...Meyer Jabara Hotels - 39th Avenue - Responsibilities: Greet guests and assist with check-in/check-out; Provide information and assist with requests; Operate Point-of-Sale system and handle cash/credit; Take and serve food and beverage orders with hospitality; Maintain...
Meyer Jabara Hotels
New York, NY4 days ago $32.72 - $43.62 per hour
...Guest Service Agent The Tempo New York Times Square is looking for a Guest Service Agent to join our team. This stunning property features 661 rooms with floor-to-ceiling windows, offering views of the city and lights of Times Square. The sky lobby, located on the...Local areaShift workNight shiftHilton US
New York, NY3 days ago- ...Hilton Hotels - - Responsibilities: Greet guests and register guests during check-in; Assist guests with check-out and payment processing... ...about room categories and local area; Promote hotel services and up-sell to maximize occupancy; Respond to guest inquiries and...Local area
Hilton Hotels Corporation
New York, NY1 day ago $30.23 - $40.31 per hour
...Guest Service Agent The stunning Forbes 4-Star Conrad New York is looking for a Guest Service Agent to join the Front Office Team! Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space...Full timeLocal areaShift workNight shiftWeekend workWeekday workHilton US
New York, NY2 days ago- ...Schulte Companies - - Responsibilities: Greet guests upon arrival and throughout all interactions before departure, with a focus on personal recognition; Provide front desk service and assist with check-ins/check-outs; Escort VIPs to rooms and check them in prior to arrival...Full time
Schulte Companies
New York, NY2 days ago - ...Hilton Hotels - - Responsibilities: Greet guests and complete the registration process; Assist guests with check-out and process payments... ...point-of-sale system and handle various payments; Upsell hotel services and maximize occupancy; Respond to guest inquiries and resolve...
Hilton Hotels Corporation
New York, NY2 days ago $27 per hour
...The OpportunityDream Downtown seeks an enthusiastic professional to join our Front Office team as Guest Service Agent - Overnight. This role will be focused on providing efficient service and meaningful experiences; you will be part of a team passionate about lifestyle...Hourly payLocal areaFlexible hoursShift workNight shiftHyatt
New York, NY2 days ago- ...Front Desk Agent The Front Desk Agent serves as the first point of contact for guests and visitors, providing exceptional customer service and administrative support. This role is essential in creating a welcoming and efficient front office experience, ensuring all...Temporary workLocal areaFlexible hoursNight shift
Lotte New York Palace
New York, NY2 days ago $23 per hour
...that values its employees and is committed to creating exceptional guest experiences. At the DoubleTree by Hilton New York Downtown we... ...are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a...Work at officeLocal areaWorldwideNight shift$22 per hour
...Guest Services Agent Location: New York, New York Pay Range: $22 an hour FLSA: Non-Exempt Status: Full time Reports to: Front Office Manager The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay...Full timeWork at officeShift work- ...Stonebridge Hospitality Management - - Responsibilities: Greet, register, and assign rooms to guests upon arrival; Verify guest credit and establish payment methods for accommodation; Keep accurate records of room availability and guest accounts using property management...Night shift
Stonebridge Hospitality Management
New York, NY4 days ago $40k - $70k
...Medium is looking for Customer Service Representatives to work remotely from Georgia. The role involves assisting clients in booking hotels, providing information about pricing and amenities, and responding professionally to inquiries. Ideal candidates will possess strong...Remote workFlexible hoursMedium
New York, NY6 hours ago- ...A Hotel Guest Experience Ambassador (Concierge) is responsible for creating exceptional guest experiences by assisting with reservations, recommendations, special requests, and personalized services throughout a guest’s stay. The role serves as a key point of contact...Local areaImmediate start
Gansevoort Hotel Group
New York, NY4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Representative. Be the first to apply!
- hotel guest service agent New York, NY
- hotel concierge New York, NY
- guest services associate New York, NY
- guest service New York, NY
- guest service ambassador New York, NY
- guest service support expert New York, NY
- hotel guest service agent
- hotel concierge
- guest services agent winter seasonal
- guest services representative