Service Advisor - Hiley Volkswagen of Huntsville

At Hiley Volkswagen of Huntsville , part of the Hiley Automotive Group , we know to be best in class in the industry and to succeed that we need the best people. That is why we are committed to hiring top talent who can help us curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance, and opportunities for growth and advancement.

Benefits

• Lucrative performance based pay plan (Base + Commission + CSI Bonuses)
• Employee discounts on vehicles, parts, and service
• Medical and Dental
• 401(k) available at most locations
• Paid Time Off
• Life Insurance
• Professional Development

Responsibilities

• Perform comprehensive vehicle walk around inspections with customers upon arrival.
• Accurately document customer concerns on the Repair Order (RO) to provide technicians with a clear story for diagnosis.
• Coordinate with the Parts Department to build accurate repair estimates.
• Keep customers consistently updated on their vehicle status, repair estimates, and timelines via phone, text, or email.
• Review Multi Point Inspections (MPI) with customers and confidently recommend preventative maintenance and necessary repairs.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technician time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Take ownership of the customer experience from write up to vehicle delivery.

Qualifications

• Previous European automotive service experience is a major plus
• Experience with Dealership Management Systems (DMS) like CDK, Reynolds & Reynolds, Dealertrack and service scheduling software like Xtime is highly preferred
• Open availability, always off Sundays, rotate Saturdays (day off during the week when working Saturdays)
• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• High School Diploma or Equivalent preferred
• Professional, well groomed personal appearance
• Ability to stand and walk for extended periods in the service drive
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self motivated
• Able to work with little supervision
• Clean driving record and valid driver license

We are an equal opportunity employer and prohibit discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.