Patient Access Rep

Job TitleThis job performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services.EducationRequired - High School Diploma/GED or equivalentPreferred - Completion of a Medical Assistant training programWork ExperiencePreferred - Related experience in a clinic or medical office settingCertificationsRequired - Basic Life Support (BLS) from the American Heart AssociationPreferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)Knowledge Skills and Abilities (KSAs)Must have computer skills and dexterity required for data entry and retrieval of patient information.Must be proficient with Windows-style applications and keyboard.Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.Skills to effectively present information and respond to questions from patients and customers, with proficiency.Ability to work collaboratively with other departments.Ability to exercise sound judgment in handling/escalating difficult situations.Job DutiesProvide excellent customer service to all patients, guests, and family membersEnsures all patient required forms are completed and other paperwork/documents are gathered and accurateEfficiently inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions duePerforms vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessmentsPrepares patient for exam, explaining any procedures before they are performed and answering the patients' questionsSchedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary informationMeets the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinicAdapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication stylePerforms other duties as assignedComplies with all policies and standardsThe above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work. Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.