Patient Services Representative

A bit about us:

We're a nonprofit, federally qualified community health center that has cared for our neighbors for more than five decades. Across multiple locations, we provide primary care, women's health, pediatrics, dental, behavioral and social support services to thousands of patients each year, regardless of income or insurance. We're looking for a warm, organized Patient Services Representative to welcome our patients and help keep our clinics running smoothly.

Why join us?

Be the heart of the front desk: You're the first person patients see and hear, and your kindness sets the tone for their entire visit.
Launch your healthcare career: Customer service experience is what matters most. We'll help you build the healthcare skills to grow from there.
Work with purpose: Help families in underserved communities get the care they need, every single day.
A team that works together: Partner closely with providers, medical assistants and nurses who appreciate the front office as a vital part of patient care.

Job Details

Job Details
Greet patients and visitors, answer incoming calls and serve as the first point of contact for the clinic.
Schedule, reschedule and confirm appointments, and make reminder calls with visit prep instructions.
Verify patient demographics, insurance and registration information, and keep health records accurate and up to date.
Coordinate with providers and care teams on cancellations, availability and schedule changes to keep clinic flow running smoothly.
Prepare patient records before appointments and collect and record patient payments when applicable.

Requirements
High school diploma or GED.
At least one year of customer service experience; healthcare experience preferred.
Experience with electronic medical records and multi-line phone systems preferred.

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