Patient Service Representative

Job Description

Job Description

Description:

We are seeking a dedicated and professional Patient Services Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our patients and ensuring a positive experience at our Care Center. 

Key Responsibilities:

• Greet patients warmly upon arrival and assist them with any inquiries.
• Help patients complete necessary forms accurately and efficiently.
• Verify insurance information and collect copays or past due balances.
• Reach out to patients to schedule physicals and follow-up appointments.
• Maintain a positive and professional image of the Care Center to the public.

Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficient in handling sensitive information with confidentiality.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in a healthcare or customer service role is preferred.

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Group Auto and Gomeowners Insurance Discounts

We are committed to creating a diverse and inclusive workplace. All qualified applicants are encouraged to apply.

Requirements:

Excellent customer service skills.

Effective verbal and written communication skills.

Demonstrate professionalism, confidentiality, and diplomacy and can serve a wide range of employees and patients.

Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.

Commitment to excellence and high standards

Detail oriented with strong follow-up initiative

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.