Customer Service Representative - State Farm Agent Team Member

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Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative - Service-Focused with Sales Opportunity

Office Locations: Allentown (18103), Schnecksville (18078), Bethlehem (18017)
Primary Work Location: Schnecksville
Job Type: Full-Time (In-Office)

The Christine Moscaritolo State Farm Agency is seeking a Customer Service Representative who is passionate about helping people, delivering exceptional service, and building long-term client relationships-while also being comfortable identifying in-book sales opportunities when appropriate.

This role is ideal for someone who enjoys problem-solving, takes pride in accuracy and follow-through, and understands that excellent service often leads to meaningful growth conversations. You'll be a key part of our agency's success by supporting existing clients, anticipating their needs, and helping ensure they are properly protected.

We are especially interested in candidates who are service-driven but motivated to grow professionally, with opportunities for internal advancement for those who demonstrate sales aptitude and initiative.

What You'll Do

• Serve as a primary point of contact for customers, providing prompt, professional service
• Answer policy questions and explain coverage in a clear, customer-friendly manner
• Assist with policy changes, updates, billing questions, and service requests
• Support customers through the claims process and follow up as needed
• Maintain accurate and detailed records of customer interactions
• Conduct basic policy reviews and identify in-book sales opportunities when they align with customer needs
• Collaborate with team members to deliver a seamless client experience

What We're Looking For

• Strong customer service and relationship-building skills
• Ability to pivot from service to sales in a natural, needs-based way
• Excellent communication and interpersonal skills
• Detail-oriented with the ability to multitask in a fast-paced environment
• Prior customer service experience preferred (insurance experience a plus)
• Professional, empathetic, and dependable work style

Why Join Our Agency

• Supportive, team-oriented environment focused on service excellence
• Training and development to help you grow your skills and career
• Opportunities for internal advancement for motivated, sales-minded team members
• A meaningful role helping individuals and families protect what matters most

Ready to Grow with Us?

If you're a service-focused professional who enjoys helping people and wants a role where strong relationships can lead to growth opportunities, we'd love to hear from you.

Apply today to join the Christine Moscaritolo State Farm Agency.

Christine Moscaritolo State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences.

Compensation: $45,000.00 - $65,000.00 per year


Do you want a career and not just a job?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Allentown, PA.
• I have been a State Farm agent since 2009.
• I am a second generation State Farm agent.
• I am a proud graduate of University of Florida.
• We currently have 4 team members at our agency.
• We have 40+ years of combined insurance experience in our office.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, Bronze Tablet, and New Agent Program Qualifier

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.