Customer Service Representative

Job Description

Cardinal Staffing Services is hiring a Customer Experience Representative for a growing custom framing manufacturer in Maumee, OH. This is an exciting opportunity for a customer-focused professional who enjoys helping others, solving problems, and working in a creative environment.
As a Customer Experience Representative, you'll guide customers through custom framing solutions by providing product recommendations, processing orders, and delivering exceptional service through phone, email, virtual meetings, and in-person interactions. If you enjoy building relationships, have an eye for detail, and appreciate art or design, this could be the perfect opportunity for you.
Cardinal Staffing Services is invested in our team members! All employees are offered competitive compensation of $18.00 per hour (based on experience), as well as a benefits package including health insurance (medical, dental, and vision).
Available Shift: 1st Shift
Monday-Friday
8:15 AM-5:15 PM
Additional hours may be required during peak business seasons. Duties and Responsibilities:

• Deliver exceptional customer service through phone, email, virtual meetings, and in-person interactions
• Assist customers with custom framing solutions, product selection, and order placement
• Recommend products and services based on customer style, project goals, and budget
• Navigate customers through online ordering tools and company websites
• Process orders accurately while maintaining detailed customer records
• Resolve customer questions and order concerns in a professional and timely manner
• Collaborate with production, marketing, and internal departments to ensure a seamless customer experience
• Monitor orders throughout the production process and provide updates as needed
• Identify opportunities for process improvements and communicate customer feedback to leadership
• Maintain accurate documentation using CRM and order management systems
• Support customer retention through outstanding service and relationship building
• Perform additional duties as assigned

Requirements and Qualifications:

• Previous customer service, sales, or administrative experience preferred
• Associate or Bachelor's degree (completed or in progress) in Business, Communications, Education, Art, or a related field preferred
• Interest in art, framing, design, or other creative fields is a plus
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Comfortable using computers, CRM software, email, and web-based systems
• Ability to multitask, prioritize, and work in a fast-paced environment
• Basic understanding of art mediums preferred
• Ability to accurately measure to the nearest 1/16" and work with fractions
• Professional, dependable, and team-oriented attitude

About Cardinal Staffing At Cardinal Staffing, a Surestaff Company, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest.We understand that finding the right job is about more than just a paycheck - it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you'll enjoy when you partner with us:

• Access to a wide range of job opportunities
• Competitive pay
• Health and Wellness Programs (including EAP)
• Medical benefits including medical, vision, dental, and prescriptions
• Electronic weekly pay
• Employee Advocacy & Personalized Job Support

Cardinal Staffing also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Cardinal Staffing is an equal opportunity employer.
Notice Regarding the Use of Artificial Intelligence in Employment Decisions
In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment-related evaluations.
AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision-making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation.
Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Cardinal Staffing is the place for you. Let's get started today!


Meet Your Recruiter

Chelsea Parks