Host

About Pickle Hospitality Here at Pickle Hospitality, we intend to provide a dynamic hospitality experience while maintaining unmatched guest satisfaction. We are committed to delivering quality, consistency, and value. No matter the venue our the concept, we search for those who have a genuine desire to do things right and are excellent team players. Together we orchestrate the Pickle Hospitality experience- an unmatched guest experience that continues to bring new comers and neighbors alike. If you’re a driven individual with a passion for warm hospitality and a fast paced environment, welcome home! About Jacob’s Pickles Representing the “Best of Southern” cuisine, Jacob’s Pickles offers signature Southern comfort food and warm hospitality paired with a variety of American craft beers and cocktails. Our philosophy is simply put to care for employees and nurture our guests, while maintaining a welcoming environment. We pride ourselves in making a commitment to our community, while developing strong relationships with local farmers and purveyors. Position Summary We are looking for an experiened Maitre D' or Lead Host to join our leadership team. As a busy restaurant with a VERY BUSY front door, we are looking for the right candidate who understands the value of a warm and friendly demeanor towards all guests while driving business by maximizing seating at all times. Some other attributes we’re looking for: Responsibilities Embodying hospitality and warm, welcoming energy. Being an agent to all guests under all circumstances. Never let a guest see you sweat and always make the guest feel like we are doing everything in our power to get them seated Setting the example at the host stand to drive business and accommodate as many people as possible. Finding a way to say yes to a large group when it’s easier to say no. Pushing on the weekend and holiday shifts. Monitoring reservations through Resy and providing updates to the management when cover count exceeds the usualy amount so that we may have the appropriate staff to accommodate. Monitoring reservations through Resy for upcoming holidays and working with management/calling guests to move reservation times to avoid overbooking time slots. Plotting busy shifts such as Friday night and the weekends as well as anchoring on all necessary shifts. Working with events coordinator to oversee the plotting of BEOs. Working with management to oversee the plotting of large party reservations. Providing guests with menu questions or concerns, both in house and over the phone (this includes our drink menu). Presenting guests with reservations or on the waitlist with accurate wait times. Training new members of the team. Reading our daily Resy reviews and investigating host stand complaints, if necessary, in efforts to devise a better course of action. Ensuring the cleanliness and organization of the host stand. Recognizing and bringing to management's attention any guests that have been waiting longer than 10 min past their reservations or quote time, or any guest that shows any indication of being frustrated. #J-18808-Ljbffr