RV+Marine - Client Operations Assistant

RV+Marine - Client Operations Assistant

We are seeking a highly motivated individual to join our RV+Marine Team as a Client Operations Assistant. This role is pivotal in supporting both our current clients and our growth within the RV and marine industry. The position is full-time, requiring 40 hours per week, with limited travel.

Reporting Structure: Reporting directly to the Vice President of RV+Marine, this role plays a critical function in nurturing client relations and is focused wholly on RV and Marine units.

Administrative Responsibilities: Responsible for end-to-end operational oversight of RV/Marine institutional customer experience from onboarding through auction execution. Acts as the customer's internal advocate and ensures quality control, clarity, efficiency and operational excellence across departments for all RV Marine product.

Oversee onboarding: account setup, policy alignment, payment coordination

Maintain accurate customer profiles and workflows

The point of contact for all client emails

Copied on and monitor all operational communication with the clients, seeing all resolution needed through to completion

Coordinate transportation, titling and inventory processing

Primary internal escalation point for customer procedural needs

Communicate auction reserves, pricing guidance and inventory updates

Regular QC and update for units in exception, repair or on hold

Align and work closely with National RV/Marine Account Manager and others on the Institutional Team

Attend all client calls and meetings

Auction Responsibility:

• Pre-auction QC of all RVM units in the sale, including reserve management, complete spec information, CR score accuracy
• Provide custom auction blocks and report sent to all RVM sellers day prior
• Watch all RVM lanes, monitor for any issues, merchandising and lane placement recommendations.
• Assist Subject To as needed
• Provide custom post sale report sent to all RVM institutional sellers
• Work closely with RVM Admin on the reports to send

Marketing Assistance:

• Collaborate with the marketing team on campaigns, both digital and traditional, as well as promotional events.
• Provide onsite assistance during preview and auction day and when clients are on site

Core Competencies/Requirements:

• Full time at an NPA location
• Marine and/or RV experience required.
• Comfortable working in a fast-paced environment.
• Strong computer skills a must.
• Excellent verbal and written communication skills.
• Dependable, honest, positive and a team player.

Compensation and Benefits:

• Base salary plus commission.
• 401k and stock purchase plan.
• Medical, dental, and vision coverage.

Pay: $60,000 - $90,000+ dependent on experience. Total compensation is a combination of base salary plus commission and yearly incentives.

About National Powersport Auctions:

National Powersport Auctions is the world's largest powersport auction and remarketing company specializing in: Motorcycles, ATVs, Side X Sides, Utility Vehicles, Personal Watercraft, Snowmobiles, Trailers, Recreational Vehicles, Boats, Parts, Gear, and Apparel

As the leading powersports remarketing company in the U.S., NPA serves dealers, OEMs, and lending institutions throughout the nation with a complete range of auction-related services. Having sold nearly 1 million vehicles since inception, NPA plays an important role in assisting clients liquidate inventory and maximize returns. Dealers throughout the world utilize NPA for acquisition of wholesale vehicles and to ensure their pre-owned inventory meets their customer's demands.

For over four decades, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. If you're looking for a company where your talents are encouraged, your hard work and initiative are appreciated and where you can truly have an impact, then Copart is for you!

National Powersport Auctions