Healthcare Customer Service & Patient Access Coordinator (Onsite)
Randstad USA
We are seeking an empathetic, detail-oriented Healthcare Customer Service Specialist to join our health plan service delivery team. In this specialized, phone-based role, you will support health plan members by managing inbound/outbound calls, performing service recovery, verifying eligibility context, documenting interactions, and arranging specialized transportation services within our internal ordering system. This position begins 100% onsite in Downey, CA. Once full operational independence and high-quality work performance are demonstrated, remote work flexibility may be offered in the future. Location Downey, CA (100% Onsite at Independence Park campus) Position Type Full-Time Contract (3 to 6-Month Initial Contract with Potential for Extension/Conversion) Schedule Monday – Friday, 9:00 AM – 5:30 PM PST (Subject to minor adjustments based on operational needs) Key Responsibilities Patient Care & Call Handling: Answer member inquiries, deliver compassionate customer service, navigate coverage inquiries, and de-escalate complex service issues to ensure positive care outcomes. Clinical & System Documentation: Accurately log, track, and document all telephone interactions, member benefit details, and service notes in real time. Patient Transportation Logistics: Coordinate, set up, and schedule member medical transportation requests utilizing internal health plan ordering platforms. Qualifications & Core Capabilities Education: High School Diploma or GED required; Associate or Bachelor's degree in healthcare administration or related fields preferred. Healthcare Experience: Minimum 1 year of call center, patient access, health plan member services, or service recovery experience in a medical setting. System Knowledge: Required: Strong computer literacy with the ability to learn internal health plan software quickly. Preferred: Prior hands-on experience using Epic EMR or internal health plan member benefit and eligibility systems (e.g., Foundations). Core Skills: Exceptional phone presence, precise data entry/documentation capabilities, and strong knowledge of healthcare customer service principles. #J-18808-Ljbffr Randstad USA
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