Customer Service Representative - CSR

Customer Service Representative Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply. Responsibilities Answer incoming calls on product and service questions, customer complaints, and general customer inquiries Find patterns in customer complaints and bring them to the team for improvement Create records of customer interactions and follow up to ensure all questions have been answered Work closely with the sales lead to stay up-to-date on service and product knowledge Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction Qualifications Must possess exemplary interpersonal skills, communication skills, and active listening skills High school graduate, G.E.D. recipient, or equivalent Strong knowledge of customer interface and interaction Compensation $18 - $21 hourly (Depending on Experience) About Fawley Overhead Door Fawley Overhead Door is a leading garage door company in Southwest Michigan, providing quality residential and commercial overhead door services. For over 44 years, our niche has been garage doors! Since the company's beginning, we have: Dedicated our service to customer satisfaction Consideration of people's time, money, and property Created 5-star experiences Served the Southwest Michigan area with stellar garage door services Benefits Package Includes: Group Health, Dental, & Vision - starts on the first day Pet Insurance Accident Insurance Life Insurance PTO front-loaded after 90 days 401(k) enrollment after 6 months (Up to 4% employer match) Company Perks: Chaplain Services Gym Stipend (up to $50) Paid training