Assistant Service Manager

Assistant Service Manager – Hudson, FL (Remote)

Empower your career with BGIS ITS-where leadership meets innovation. Join a global leader in facility management as an Assistant Service Manager in Hudson, FL and surrounding areas, and help drive operational excellence while shaping the future of service delivery.

Why Join BGIS ITS?

Are you looking for:

• A company that genuinely cares about your career goals?
• Flexibility in rewards and recognition tailored to your needs?
• An organization that puts your growth and well-being first?

BGIS is that company. BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Competitive Compensation & Benefits

• Salary Rate : $60,000–$85,000 annually
• Paid Time Off : 48 hours to start, increasing to 128 hours with tenure
• Paid Holidays : 7 per year (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas)
• 401(k) Match : 5% employer contribution

Additional Perks

• Annual Boot Voucher : Stay equipped with the right gear
• Comprehensive Benefits : Health, life, and disability coverage
• Corporate Perks : Exclusive discounts through ADP
• Career Development : Industry-leading technical training and certifications
• Growth Opportunities : Clear paths to advancement and relocation within our global network

Position Overview

The Assistant Service Manager plays a key role in planning and overseeing daily service operations to meet client needs. This includes prioritizing service requests, dispatching technicians, and ensuring efficient, high-quality service delivery. You'll lead by example, embodying BGIS values and fostering a culture of excellence and accountability.

Key Responsibilities Service Planning & Supervision

• Manage technician schedules and route planning with a focus on safety and efficiency
• Ensure timely, high-quality service that meets or exceeds client expectations
• Handle customer complaints using standard procedures and escalate when necessary
• Collaborate with team members to meet Service Level Agreements (SLAs)
• Review work orders, invoices, and time reports for accuracy and operational flow
• Monitor daily activities within budget guidelines
• Coordinate with other departments on service inventory and replacements
• Identify opportunities for process improvement and efficiency
• Support other key initiatives as assigned

Team Leadership

• Foster a culture of continuous learning and development
• Recruit, train, coach, and mentor team members
• Set clear performance expectations and provide regular feedback
• Communicate goals, policies, and priorities effectively
• Conduct mid-year and annual performance reviews and development plans

Qualifications

• Associate degree in business administration, management, or equivalent experience
• Minimum 2 years of experience in a similar role (sales, customer service, or operations) managing medium to large teams
• Experience in the electrical or lighting service industry is a plus
• Strong interpersonal, verbal, and written communication skills
• Ability to collaborate across departments and with external clients and vendors
• Strong focus on quality, efficiency, and continuous improvement
• Excellent problem-solving and time management skills
• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint

Physical Requirements & Work Environment

• Ability and willingness to travel as needed
• Valid driver's license and reliable transportation (mileage reimbursement provided)
• Reasonable accommodations available for qualified individuals with disabilities
• Must be able to perform essential job functions in both office and field environments

Ready to Make an Impact?

Join a company that values your leadership, supports your growth, and empowers you to succeed.