Administrative Support Coordinator

Administrative Support Coordinator

Make an impact behind the scenes that helps deliver exceptional healthcare experiences. As an Administrative Support Coordinator at Priority Health, you'll play a critical role in supporting members, providers, and internal teams through the coordination of authorizations, appeals, claims resolution, peer-to-peer reviews, and provider communications. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment, exercises sound judgment, manages competing priorities, and collaborates across teams to drive operational excellence and outstanding service. If you're looking for an opportunity to make a meaningful impact while growing your career in a dynamic healthcare organization, we encourage you to apply and join our team.

Job Summary

The Administrative Support Coordinator plays a vital role in supporting daily operations by coordinating authorization intake and processing, managing appeals and QIO appeal activities, resolving provider inquiries, scheduling peer-to-peer reviews, conducting claims research, and developing member and provider communications. This position serves as a key liaison across teams, ensuring timely, accurate, and efficient resolution of administrative and operational matters.

The ideal candidate demonstrates strong attention to detail, sound judgment, and the ability to successfully manage competing priorities in a fast-paced environment. Through effective problem-solving, process coordination, and cross-functional collaboration, the Admin Support Coordinator contributes to operational excellence and helps ensure a positive experience for members, providers, and internal stakeholders.

Essential Functions

• Utilizes the appropriate software applications to maximize efficiency and effectiveness of office workload.
• Greets and communicates in a manner consistent with caring and respect and follows established policies for confidentiality. Answers telephone, takes messages, welcomes visitors and provides/relays information in a manner consistent with hospitality standards.
• Composes documents and independently formats, types and proofreads correspondence, memos, reports, charts, statistics, meeting minutes, newsletters, etc.
• Performs/coordinates basic office duties such as sorting/distributing mail, copying, filing, faxing, completing forms, and ordering/maintaining equipment/supplies.
• Maintains schedule/daily calendar for staff members/rooms/equipment, making independent judgments regarding priorities/rescheduling. Arranges for conference/travel, meetings as needed.
• Collects, compiles, and prepares data for analysis and develops systems that facilitate tracking of data. Manipulates data to develop unique reports to meet special requests and reviews reports/data to determine accuracy.
• Directs and maintains accountability for completion of complex, multi-faceted programs/projects.

Qualifications

• Associate's Degree or equivalent course work in office administration/secretarial science
• 2 years of relevant experience in secretarial/clerical and computer skills
• 2 years of relevant experience in administrative projects, program management, hospital/physician office, statistical data collection and analysis
• 2 years of relevant experience working in a high volume service industry in business or accounting, cash handling, data systems, managed care, and Medicare product industry
• 2 years of relevant experience in a health care or medical research environment
• 2 years of relevant experience dealing with the public, preferably in the medical or customer service field
• 2 years of relevant experience in database development
• 2 years of relevant experience in a clinical setting directing the workload of others, specimen collection and client services

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health Cares For You

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location: SITE - Priority Health - 1231 E Beltline Ave NE - Grand Rapids

Department Name: Utilization Management Operations - PH Managed Benefits

Employment Type: Full time

Shift: Variable (United States of America)

Weekly Scheduled Hours: 40

Hours of Work: 8:30 a.m. - 5 p.m. EST

Days Worked: Monday to Friday

Weekend Frequency: Every other weekend