Customer Service/ Collections Representative-Hybrid

Job Description

Job Description

BCforward is currently seeking a highly motivated C ollections Specialist  for an opportunity in Indianapolis, IN

Position Title:  C ollections Specialist

Location:  Indianapolis, IN, Hybrid

Anticipated Start Date: ASAP

Please note that this is the target date, which is subject to change. BCforward will send official notice ahead of a confirmed start date.

Duration:  Direct Hire

Salary Range: $41,600/Annum

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Interview Dates: 9/22. 9/23, 9/24 and 10/1.

• Schedule: 40 hours per week. Hybrid, 2 days per week in the office.
• Post-training shifts vary: 8–5, 10–7, or 12–9. Management assigns shifts based on business need.
• Location - 8425 Woodfield Crossing Boulevard, Indianapolis, IN

Job Description:
Responsibilities:

• Manage a portfolio of assigned delinquent accounts.
• Initiate contact with debtors via phone, email, and written correspondence to discuss balances, options, and negotiate payment arrangements.
• Document all collection activities, communications, and arrangements in accordance with client standards and federal regulations.
• Provide customer service by responding to inquiries, delivering accurate information, and addressing concerns.
• Use skip tracing techniques and tools to locate hard-to-reach debtors.
• Perform related duties as required by the role.

Required Skills & Qualifications:

• Strong negotiation and persuasion abilities with respectful, professional communication.
• Effective verbal and written communication, active listening, and empathy.
• Ability to handle difficult conversations and resolve conflicts with composure.
• Detail orientation with sound organization and time management.
• Reliability and ability to work flexible day, evening, and weekend hours as required.
• Basic computing skills.
• Ability to obtain the required collection license upon placement.

Preferred Skills:

• High school diploma or equivalent; some college coursework in business or related fields preferred.
• 0–1 years of experience in collections or customer service, preferably in financial or credit environments.
• Proficiency with collections software, CRM systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, BCforward’ s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.